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For Companies At a Glance
- Tasks: Lead day-to-day operations for time-critical shipments and coordinate with global partners.
- Company: Established niche sector Freight Forwarder with a strong reputation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact in logistics while ensuring world-class service to customers.
- Qualifications: Experience in freight forwarding and strong communication skills required.
- Other info: Fast-paced role with opportunities to mentor junior staff and negotiate with partners.
The predicted salary is between 36000 - 60000 £ per year.
Freightserve recruitment are looking for a Senior Operations Coordinator for a well-established niche sector Freight Forwarder based in the West Drayton area.
About the Role
The Senior Operations Specialist is a key member of the operations team, responsible for leading day-to-day control of time-critical shipments, coordinating global partners, and ensuring flawless execution across air, road, and multimodal movements. This role requires strong decision-making, rapid problem-solving, and the ability to manage high-value aviation and time-critical cargo with precision. This position plays an essential part in delivering world-class service to our customers while supporting growth, process improvement, and operational excellence.
Key Responsibilities
- Manage and oversee time-critical shipments (AOG, NFO, hand-carry, engines, APUs, parts, spares).
- Coordinate with airlines, handlers, agents, and ground transport partners to ensure seamless end-to-end execution.
- Monitor live shipments and proactively resolve delays, risks, and operational issues.
- Ensure compliance with aviation security, customs, and regulatory requirements.
- Lead operational escalations during out-of-hours or complex logistics movements.
- Build strong relationships with suppliers, carriers, and global partners to ensure performance and reliability.
- Ensure all jobs are executed accurately within internal systems (e.g. Boxtop), including cost control and job profitability checks.
- Mentor and support junior operations staff with training and daily guidance.
- Negotiate rates with airlines, partners, and suppliers where required.
Key Skills & Experience
- Experience in freight forwarding, aviation logistics, AOG / time-critical movements, or similar.
- Strong understanding of airfreight processes, cargo operations, and global logistics.
- Ability to work in fast-paced, high-pressure environments with rapid decision-making.
- Excellent communication skills with customers and suppliers.
Working hours are Monday - Friday.
Senior Operations Coordinator employer: Freightserve recruitment
Contact Detail:
Freightserve recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding and logistics industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to operations coordination. Think about scenarios where you had to make quick decisions or solve problems under pressure. We want you to showcase your skills in managing time-critical shipments!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each company’s culture and mission. It’ll make a difference!
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Senior Operations Coordinator role. It shows your enthusiasm and professionalism!
We think you need these skills to ace Senior Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Coordinator role. Highlight your experience in freight forwarding and any specific achievements that showcase your decision-making and problem-solving skills.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Use it to explain how your background aligns with our needs, especially in managing time-critical shipments and coordinating with global partners.
Showcase Relevant Experience: When filling out your application, emphasise your experience with AOG and time-critical movements. We want to see how you've successfully navigated high-pressure situations in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Freightserve.
How to prepare for a job interview at Freightserve recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of freight forwarding and aviation logistics. Understand the key processes involved in airfreight and time-critical movements, as this will show your potential employer that you're serious about the role.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've had to make quick decisions or solve complex problems. This is crucial for a Senior Operations Coordinator, so be ready to discuss how you handled high-pressure situations effectively.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Discuss your experience in managing relationships with suppliers and partners, as strong communication skills are essential for this role.
✨Be Ready for Scenarios
Expect scenario-based questions that test your operational decision-making. Think about how you would handle delays or compliance issues, and be prepared to articulate your thought process clearly.
