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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage service tickets for clients in a dynamic environment.
- Company: Established IT company with a strong focus on customer satisfaction and staff recognition.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Why this job: Join a fast-growing team and make a real difference in client support.
- Qualifications: Experience in 1st and 2nd line support, with strong technical skills in M365 and networking.
- Other info: Work in a vibrant corporate setting in London Docklands.
The predicted salary is between 36000 - 60000 £ per year.
Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in London Docklands.
About the Department / Team
This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLA’s.
Responsibilities
- The Engineer role encompasses elements of 1st and 2nd line support within a customers location based in Canary Wharf, London.
- You will need to be a seasoned and reliable professional with exceptional support skills to independently support our customer.
Primary Role Responsibilities
- Manage and assist with IT service tickets.
- Independently resolve tickets and support other engineers ticket work.
- High level of technical knowledge in areas key to the Company.
- Lead / role model - set a positive example in key technical expertise areas.
- Write high quality procedures and client communication.
- Manage project tickets - including planning, monitoring and completion.
Secondary Responsibilities and Tasks
- Provide 1st and 2nd line technical support to clients and Company staff.
- Act as an escalation point for customers and assist other colleagues in troubleshooting and resolution.
- Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA’s.
- Arrange for and work with external 3rd party technical support where problems cannot be resolved internally.
- Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems.
- Be available for ticket escalation and resolution.
- Resolve complex hardware / software tickets.
Required Skills
- Full clean driving license.
- Ability to work in a corporate environment.
- Experienced level 2 engineers.
- M365 – including complex issues.
- Laptop build.
- Server 2016 / 2019 etc.
- Group policy, AD, DNS (all the usual things you would need in business).
- Wireless and Network Management.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Service Desk Engineer in Pirton employer: Freightserve recruitment
Contact Detail:
Freightserve recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Pirton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical expertise in M365, server management, or troubleshooting can really set you apart from the competition.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for Service Desk Engineers and practice your responses. Think about how you’d handle specific scenarios, especially around customer service and technical challenges.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our listings and make sure your application stands out by tailoring it to the role.
We think you need these skills to ace Service Desk Engineer in Pirton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with 1st and 2nd line support, and any specific technical skills like M365 or server management that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the team. Mention your customer service skills and how you can contribute to maintaining high satisfaction levels.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've independently resolved complex IT issues in the past. This will demonstrate your reliability and expertise, which are key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Freightserve recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around M365, server management, and network protocols. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key for the company, prepare examples of how you've provided excellent support in previous roles. Highlight any instances where you went above and beyond to resolve a client's issue, as this will demonstrate your commitment to service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a difficult ticket or managing multiple priorities. Practise articulating your thought process and the steps you would take to resolve these issues, as it shows your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the tools they use, or their approach to customer service. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
