Operations Freight Supervisor (Hybrid)

Freightserve recruitment are looking for an Operations Supervisor who has experience within both Import and Exports. The company are a well-established Freight Forwarder based in the Egham, Surrey area. Key duties and responsibilities:- • Involved in day-to-day operational activities • Client Liaison and escalation point for problems. • Effective and efficient supervision of the operational team. • Ensure service levels are maintained. • Support the team in their daily duties. • Address failures and analyse root cause. • Analyse trends on conformance failures to implement change. • Deal with non-standard issues as they arise. • Train new staff in company procedures. • Empower staff and encourage progression. • Identify and implement new procedures. • Identify potential sales opportunities and signpost them to the correct departments. • Support the Operations Manager. Person Specification:- • Supervisory experience • Clear communications skills, with the ability to influence others. • Leads by example, encouraging and coaching others to communicate effectively with the right people, at the right time using the right medium. • Able to present arguments in a grammatically correct, structured and easily understood way. • Is personally committed to and actively works to continuously improve themselves. • Understands that different situations and levels may call for different skills and approaches; can work to deploy strengths; and can work on compensating for weaknesses and limits. • Able to build relationships with team members, along with celebrating and rewarding success. • Confidence to make innovative changes to achieve business success. * Experience at a small/medium size forwarder is vital. * Knowledge of all modes Air, Sea, Road Import and Export. * Must be willing to check emails/monitor out of hours. Working hours are Monday to Friday 9:00am – 5.30pm They will be the opportunity to have hybrid working in the future As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry