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For Companies At a Glance
- Tasks: Manage cargo reservations and handle customer enquiries for an airline.
- Company: Join a leading Freight specialist agency with a strong reputation.
- Benefits: Monday to Friday hours, professional growth, and a supportive team environment.
- Why this job: Be part of a dynamic industry and enhance your customer service skills.
- Qualifications: Experience in cargo or freight forwarding and strong communication skills.
- Other info: Opportunity to work independently and collaboratively in a fast-paced setting.
Freightserve recruitment are looking for a Cargo Customer Service Agent for an Airline GSA based in the Heathrow area.
Daily Duties:
- Managing cargo reservations and space bookings for airline customers
- Handling customer enquiries via phone and email in a professional manner
- Liaising with airlines, freight forwarders, and internal teams
- Processing bookings accurately within cargo reservation systems
- Monitoring flight allocations and maximising load factors
- Preparing and issuing confirmations, amendments, and cancellations
- Ensuring all activities comply with company procedures and airline requirements
Required Experience:
- Previous experience in cargo or freight forwarding
- Customer services
- Strong communication and customer service skills
- High level of accuracy and attention to detail
- Confident IT skills and experience using cargo systems
- Ability to work independently and as part of a team
Monday to Friday 9am - 5.30pm
Cargo Customer Service Agent in London employer: Freightserve recruitment
Contact Detail:
Freightserve recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Customer Service Agent in London
✨Tip Number 1
Get to know the company! Research Freightserve and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to cargo customer service. Think about your past experiences and how they relate to managing reservations and handling enquiries.
✨Tip Number 3
Show off your skills! If you have experience with cargo systems or customer service, be ready to share specific examples. Highlight your attention to detail and how you've maximised load factors in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Cargo Customer Service Agent in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role and how your experience aligns with the daily duties and required skills.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to highlight relevant experience in cargo or freight forwarding. Show us how your skills match what we’re looking for in a Cargo Customer Service Agent.
Be Professional in Your Communication: Since you'll be handling customer enquiries, it's important to demonstrate strong communication skills in your application. Use a professional tone in your cover letter and ensure your CV is free from errors. We appreciate attention to detail!
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying directly through our site helps us keep track of your application and ensures it reaches the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at Freightserve recruitment
✨Know Your Cargo Inside Out
Before the interview, brush up on your knowledge of cargo reservations and freight forwarding. Familiarise yourself with common terms and processes, as well as the specific systems used in the industry. This will show that you're not just interested in the role but also understand the nuances of the job.
✨Practice Professional Communication
Since you'll be handling customer enquiries, practice your communication skills. Role-play potential scenarios where you might need to address customer concerns or liaise with airlines. Being articulate and professional will help you stand out during the interview.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing bookings, prepare examples from your past experience that demonstrate your attention to detail. Whether it’s a time you caught an error or ensured compliance with procedures, these anecdotes will showcase your suitability for the role.
✨Show Your Team Spirit
While the role requires independence, teamwork is also crucial. Be ready to discuss how you've successfully collaborated with others in previous jobs. Highlighting your ability to work well within a team will resonate with the interviewers, especially in a fast-paced environment like cargo services.
