Freightserve recruitment is seeking a Customer Service Manager for a well-established Freight/courier company in the Heathrow area. You will lead and develop Shift Leaders, ensuring high-quality customer support and effective issue resolution across shifts.
You will oversee performance metrics, coaching, and SOP maintenance while collaborating with internal teams to improve the customer experience and prevent repeat issues. DBS check and a proven, continuous service mindset are required.
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Logistics Customer Service Leader - Remote/Hybrid employer: Freightserve recruitment
Freightserve is an exceptional employer, offering a dynamic work environment in the heart of Feltham, Middlesex, where no two days are the same. With a strong focus on employee growth and development, we foster a culture of collaboration and innovation, ensuring that our team members are empowered to drive positive change while maintaining the highest service standards. Join us and be part of a well-established Freight Forwarder that values relationships, creativity, and a commitment to excellence.
