At a Glance
- Tasks: Coordinate global shipments and provide top-notch customer service in a fast-paced environment.
- Company: Established niche Freight Forwarder with a focus on excellence.
- Benefits: Annual bonuses, career progression, and additional payments for on-call duties.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Join a growing business and make a real impact in logistics.
- Qualifications: Experience in imports/exports and excellent customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Freightserve recruitment are looking for a Freight Coordinator for a busy well-established niche Freight Forwarder based in the Feltham, Middlesex area. The position is to provide the effective delivery of valuable cargo consignments for clients and provide excellent customer service. The role will be dealing with all Export and Import shipments from start to finish within Airfreight, Roadfreight, Seafreight and Courier.
Duties:
- Coordinating worldwide multimodal exports and imports (Air, Road, Sea and Courier)
- Managing bookings, collections, transport, and liaising with overseas agents/customers
- Preparing and processing shipping documentation
- Submitting import & export customs entries
- Building strong relationships with customers, suppliers, and partners to deliver excellent service
- Providing quotations, pricing jobs, and raising invoices accurately
- Handling multiple shipments simultaneously and communicating effectively at all times
Experience Needed:
- Imports or exports (or both) within the freight forwarding industry
- Excellent customer service skills with a professional telephone manner
- Highly organised, detail-oriented, and able to work to strict deadlines
- Ability to thrive in a fast-paced, time-critical environment
Benefits:
- Annual and Performance bonuses
- Additional payments (on call once trained)
- Career progression opportunities within a growing business
Hours are Monday to Friday 9am - 5.30pm, once fully trained there will be an on call rota 1 in 5 / 6 weekends (from home) paid as overtime and also have the Monday off.
Logistics Agent employer: Freightserve recruitment
Join a dynamic and well-established niche Freight Forwarder in Feltham, where your role as a Logistics Agent will be pivotal in delivering exceptional service to clients. With a strong emphasis on employee growth, you will benefit from career progression opportunities, annual performance bonuses, and the flexibility of an on-call rota that allows for work-life balance. Our supportive work culture fosters collaboration and excellence, making it an ideal environment for those seeking meaningful and rewarding employment in the freight forwarding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Agent
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering excellent service, think of scenarios where you’ve gone above and beyond for a customer and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Logistics Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Logistics Agent role. Highlight your experience in freight forwarding, especially with imports and exports, and showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your skills align with the job description. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Relevant Experience:When filling out your application, be sure to include specific examples of your past work in managing shipments and dealing with customs entries. We appreciate candidates who can demonstrate their ability to thrive in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at Freightserve recruitment
✨Know Your Freight Basics
Make sure you brush up on your knowledge of airfreight, roadfreight, seafreight, and courier services. Understanding the logistics process from start to finish will show that you're serious about the role and can handle the responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. This could be through handling difficult situations or building strong relationships with clients. Be ready to discuss how you can bring that same level of service to the new position.
✨Demonstrate Organisational Skills
Since the role requires managing multiple shipments simultaneously, think of ways to demonstrate your organisational skills. You might want to share specific tools or methods you use to stay organised and meet deadlines, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your interest and helps you gauge if the company is the right fit for you. Ask about their processes for handling customs entries or how they maintain relationships with overseas agents.
