Daily Duties and Responsibilities
- Managerial responsibility for customer service delivery to Express and Courier department Client base
- Management of Express / Courier Customer Service Teams, including staff development and resource planning
- Managing up to 20 staff.
- Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer
- Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy
- To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations.
- Contribute to ongoing operational development and cost saving measures
- Identify areas of operational improvement by reviewing processes regularly.
- Keep up to date with Express / Time Critical and Courier market trends, and industry news.
- Establish, Manage and Maintain Internal and External Relationships.
- To ensure internal processes and client’s operational requirements are fully documented within SOPs.
- Managing Implementation for new business
- Training for new staff on operational and account procedures
- Ensure all HMRC entry regulations are met, through self-auditing of Import entries
Skills required
- Must have customs knowledge of Imports and Exports
- AOG / Time critical knowledge would be an advantage
Working hours are; Monday-Friday 9am - 5.30pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
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Express and Courier Manager in Hounslow employer: Freightserve recruitment
Freightserve is an exceptional employer, offering a dynamic work environment in the heart of Feltham, Middlesex, where no two days are the same. With a strong focus on employee growth and development, we foster a culture of collaboration and innovation, ensuring that our team members are empowered to drive positive change while maintaining the highest service standards. Join us and be part of a well-established Freight Forwarder that values relationships, creativity, and a commitment to excellence.
