Compliance Manager in Heathrow

Freightserve recruitment are looking for a Compliance Manager for a well-established Courier / Logistics company based in the Heathrow area.

Job Purpose: The Compliance Manager will play a critical role in ensuring the organisation adheres to all relevant regulatory, safety, contractual and ethical standards. This position encompasses managing and conducting audits, supporting with Civil Aviation Authority (CAA) compliance requirements, assisting with Memoranda of Understanding (MOU) obligations for customs clearance, addressing health and safety regulations in conjunction with external H & S experts, and developing a robust risk and compliance framework whilst supporting the Head of Legal in ensuring that contractual obligations are complied with. The role also requires leadership in promoting anti-bribery, corruption, and modern slavery compliance, together with ensuring teams are supported in managing risks effectively, including chairing risk committee meetings to enhance departmental governance and awareness.

Key Responsibilities:

• Audit and Regulatory Compliance:
• Plan, conduct, and oversee internal and external audits to ensure adherence to regulatory, contractual and organisational standards.
• Support teams with any remedial actions in response to audits.
• Develop and implement an appropriate audit cycle to include a programme of monthly and yearly audits (as applicable).
• Liaise with governmental and regulatory bodies together with external consultants, in order to support the Head of Legal and various teams in managing their compliance aspects across the business.
• Design and deliver training as may be necessary.
• Customs Clearance, Civil Aviation Authority and Contractual Agreements:
• Audit MOU customs clearance processes and procedures, ensuring all requirements are met effectively and efficiently.
• Support with Civil Aviation Authority compliance requirements such as clearance checks on employees.
• Support the Head of Legal in cascading key contractual requirements to relevant departments.
• Support with the management and maintenance of authorisations and accreditations.
• Be a point of contact for the business in relation to queries or new developments.
• Health and Safety Compliance:
• Ensure the organisation is aware of and complies with UK Health and Safety laws and guidelines in conjunction with an external Health and Safety consultant.
• Collaborate with relevant teams (including supporting the Head of HR) to implement and monitor Health and Safety initiatives and carry out internal audits as required.
• Risk and Compliance Programme Development:
• Develop, implement, and regularly review a comprehensive risk and compliance programme tailored to organisational needs.
• Create and develop templates to support departmental management of risk and compliance initiatives.
• Monitor ongoing compliance and mitigate identified risks.
• Anti-Bribery, Corruption, Modern Slavery, Data Protection and Information Security:
• Support and promote compliance with anti-bribery, corruption, modern slavery, Data Protection and Information Security laws / regulations through training (including procuring specialist external training), policy implementation, and monitoring.
• Investigate and resolve compliance breaches in a timely manner and support the Head of Legal in liaising with governmental and regulatory bodies as required.
• Assist with assessments of supply chain compliance, including reporting findings and supporting suppliers with required remedial measures (as appropriate).
• Governance and Committee Leadership:
• Chair risk committee meetings, driving discussions on compliance risks, controls, and mitigations.
• Provide comprehensive reports and recommendations to senior management and stakeholders to ensure a robust risk and compliance environment is achieved.

Qualifications & Experience:

• Customs clearance experience and knowledge is required e.g. MOU, BIRDS.
• Experience of Civil Aviation Authority regulations is not required but is desirable, however training can be provided in this area.
• Strong knowledge of regulatory and compliance requirements/frameworks within the UK.
• Experience in supporting teams business wide to enhance and develop their compliance knowledge and management of risks.
• Proven experience in risk management, compliance programme development, and governance.
• Understanding of anti-bribery, corruption, and modern slavery compliance frameworks is desirable, however training can be provided in this area.
• Excellent leadership and communication skills, with experience in chairing committees or cross-functional meetings.
• Experience of liaising with regulatory or governmental bodies together with effective senior stakeholder management.

Skills & Competencies:

• Analytical mindset with a strong attention to detail.
• Ability to manage multiple projects and stakeholders effectively.
• Strong interpersonal and negotiation skills.
• Proficiency in relevant compliance tools/frameworks and software is advantageous.

Key Performance Indicators (KPIs):

• Timely and successful completion of audits and regulatory submissions.
• Reduction in compliance risks and breaches.
• Effective implementation of compliance training and awareness programmes.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.