At a Glance
- Tasks: Coordinate air export operations and manage flight schedules for efficient shipments.
- Company: Leading Freight Forwarder based in the Heathrow area.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Work Sunday to Thursday with Fridays and Saturdays off.
- Why this job: Join a dynamic team and make an impact in the fast-paced freight industry.
- Qualifications: Strong organisational skills and a passion for customer service.
Freightserve recruitment are looking for a Air Export Gateway Coordinator for a major Freight Forwarder. The company is based in the Heathrow area.
Key Responsibilities:-
- Coordinate the day-to-day operation of the LHR Export Gateway, supporting UK branches with the planning, booking and execution of export air freight shipments.
- Manage flight schedules, airline capacity, airline equipment, shipment allocations, consolidations and ULD builds to maximise efficiency, meet carrier cut-off times and achieve the best commercial rates.
- Deliver excellent customer service by managing customer enquiries, meeting agreed KPIs and maintaining proactive communication with internal teams, branches and external partners.
- Build and maintain strong relationships with airlines, handling agents and service providers to ensure smooth operational performance and service continuity.
- Prepare and process export documentation, customs paperwork, airline bookings, CASS invoicing, cost accruals and financial documentation accurately and in line with company procedures.
- Work collaboratively with Operations, Warehouse, Transport, Customer Service, Pricing, Sales and Commercial teams to ensure seamless end-to-end shipment management.
- Use Cargo Wise, ASM Sequoia, Web Cargo and Microsoft Office to manage operational activities, maintain accurate records and support reporting requirements.
- Ensure compliance with customs regulations, Aviation Security, Health & Safety standards, company policies and export procedures, including month-end compliance activities and MUCR closures.
- Support continuous improvement by identifying efficiencies, participating in cross-training, undertaking required training and carrying out additional duties to support the effective operation of the department.
- Working hours are Sunday - Thursday (Friday and Saturday off)
As an agency we are fast becoming the number one Freight specialist in the UK.
We have a fast growing reputation with most Freight related companies.
Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Air Export Gateway Coordinator in Heathrow employer: Freightserve recruitment
Freightserve is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and development. With a unique 4 days on, 4 days off schedule, employees enjoy a balanced work-life experience while being part of a leading Freight Forwarder in the Heathrow area. The company fosters growth opportunities through hands-on training and a supportive team environment, making it an ideal place for those seeking meaningful and rewarding careers in the logistics sector.
