Transport Supervisor in Feltham

Freightserve recruitment are looking for a Transport Supervisor for a well-established niche sector Freight Forwarder based in the Feltham, Middlesex area. The Transport Operations Supervisor is responsible for the effective day-to-day management and coordination of the transport department's daily workload using the company's fleet of vehicles.

Key Responsibilities

• Daily Operations:
• Take responsibility for the effective day-to-day coordination and management of the company's domestic movements across the UK.
• Review and process movement instructions, ensuring all relevant information is accurate and complete.
• Plan and organise collections and deliveries in accordance with customer requirements, agreed schedules, available capacity and operational priorities.
• Co-ordinate the allocation of company drivers, vehicles and external transport providers as appropriate.
• Ensure all movement instructions are communicated accurately and efficiently to drivers and transport providers.
• Monitor movements throughout the day and proactively manage potential delays, disruptions or changes.
• Make appropriate operational decisions within the authority of the role and escalate matters requiring management approval.
• Ensure completed movements are accurately recorded and all relevant documentation is obtained and processed.
• Co-ordinate and oversee the use of company vehicles, drivers and approved external transport providers.
• Liaise with hauliers and transport providers to secure appropriate capacity and ensure movements are completed to the required standard.
• Monitor the performance, reliability and service levels of external transport providers.
• Address operational issues with transport providers and escalate persistent or significant concerns to management.
• Obtain and review transport costs where required and ensure that agreed rates and commercial arrangements are followed.
• Act as a senior operational point of contact for customers and suppliers in relation to domestic movements.
• Maintain strong and professional working relationships with key customers and operational contacts.
• Respond promptly and effectively to operational queries and requests.
• Provide customers with accurate updates regarding the status of movements.
• Manage customer expectations where delays, changes or operational difficulties arise.
• Liaise with suppliers, warehouses, transport providers and customer sites to resolve operational issues.
• Escalate significant customer concerns to the appropriate manager while maintaining ownership of the operational resolution.
• Operational Planning:
• Review current and upcoming domestic movements to ensure adequate transport capacity and resources are available.
• Identify potential scheduling conflicts, capacity constraints and operational risks.
• Plan movements to maximise operational efficiency and vehicle utilisation.
• Ensure all domestic movements are accurately recorded within the company's operational systems.
• Oversee the accurate completion and processing of delivery notes, proof of delivery documentation and other relevant records.
• Ensure missing or incomplete documentation is identified and followed up promptly.
• Maintain accurate records relating to customers, suppliers, movements, vehicles and transport providers.
• Ensure operational information is available to support customer service, invoicing, reporting and management decision-making.
• Raise and escalate any compliance, safety or security concerns immediately.
• Ensure accidents, incidents, near misses, damage, loss or other operational concerns are reported in accordance with company procedures.
• Support the company in maintaining appropriate standards of operational and transport compliance.
• Lead by example in maintaining high standards of safety, professionalism and operational control.
• Problem Solving:
• Take ownership of operational problems and work proactively to identify practical and commercially appropriate solutions.
• Respond quickly and effectively to delays, breakdowns, driver availability issues, failed collections or deliveries and changing customer requirements.
• Re-plan movements where necessary to minimise disruption.
• Arrange alternative transport solutions within the authority of the role.
• Liaise with customers, drivers, suppliers and transport providers to resolve operational issues.
• Maintain a calm and professional approach when dealing with time-critical or high-pressure situations.
• Provide day-to-day guidance and support to members of the operations team.
• Act as a senior point of reference for operational queries and issues.
• Identify opportunities to improve domestic operational processes and working practices.
• Review recurring delays, errors, customer issues and transport problems.
• Recommend practical improvements to increase efficiency, service quality and cost effectiveness.
• Assist with the development and implementation of operational procedures.
• Contribute to the review of transport providers, systems and processes.

Required Experience:

• Previous experience in a senior operations, logistics, transport or coordination role.
• Strong knowledge and understanding of domestic UK transport operations.
• Proven ability to manage multiple movements, priorities and deadlines simultaneously.

As an agency, we are fast becoming the number one Freight specialist in the UK. We have a fast-growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.