At a Glance
- Tasks: Coordinate international freight shipments and provide excellent customer service.
- Company: Well-established Freight Forwarder with a strong reputation in the industry.
- Benefits: Monday to Friday hours, competitive salary, and a supportive work environment.
- Other info: Opportunities for continuous improvement and career growth in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in the logistics world.
- Qualifications: Two years' experience in freight forwarding or logistics operations required.
Freightserve recruitment are looking for two AOG Freight Operators to work Monday -Friday 8am - 4.30 or 9am - 5.30pm for a well-established Freight Forwarder.
The company is based in the Feltham, Middlesex area.
The Freight Operator is responsible for coordinating the end-to-end movement of international freight shipments across Air and Road services whilst preparing competitive customer quotations and supporting commercial pricing activities.
The role ensures shipments are delivered safely, compliantly, cost-effectively and in line with customer requirements.
Working closely with customers, carriers, overseas partners and internal stakeholders, the role combines operational excellence with commercial awareness to deliver outstanding customer service and profitable freight solutions.
Responsibilities
Coordinate import, export and cross-trade shipments from booking through to final delivery.
Arrange collections, carrier bookings and transport services.
Monitor shipment progress, manage milestones and proactively resolve delays or service issues.
Act as the primary operational contact for customers, providing shipment updates, responding to enquiries and delivering effective logistics solutions whilst building strong customer relationships.
Book transport with airlines, shipping lines, hauliers and approved suppliers.
Liaise with overseas partners and monitor supplier performance to ensure agreed service levels are achieved.
Prepare accurate and competitive quotations for Air and Road freight.
Obtain supplier and carrier rates, calculate freight costs, apply agreed margins, support RFQs and spot quotes, maintain pricing records and work with Sales and Operations to maximise profitability.
Prepare and validate freight documentation including Air Waybills, CMR documentation, customs documentation, export declarations and supporting paperwork where applicable.
Ensure compliance with company procedures, customer SOPs and customs regulations.
Track shipments through Tracking platforms or other operational systems, update milestones, coordinate customs clearance and final delivery, and communicate proactively with all stakeholders.
Complete timely invoicing, ensure accurate cost accruals, verify supplier invoices, monitor shipment profitability and minimise unnecessary operational costs.
Meet operational KPIs relating to service, productivity, documentation accuracy and customer satisfaction.
Identify opportunities for continuous improvement and support business objectives.
Experience Required:-
- Minimum two years' experience in freight forwarding, transport or logistics operations.
- Experience preparing freight quotations and obtaining supplier rates.
- Experience working within a customer-focused operational environment.
As an agency we are fast becoming the number one Freight specialist in the UK.
We have a fast growing reputation with most Freight related companies.
Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Freight Operators in Feltham employer: Freightserve recruitment
Freightserve is an exceptional employer, offering a dynamic work environment in the heart of Feltham, Middlesex, where no two days are the same. With a strong focus on employee growth and development, we foster a culture of collaboration and innovation, ensuring that our team members are empowered to drive positive change while maintaining the highest service standards. Join us and be part of a well-established Freight Forwarder that values relationships, creativity, and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Operators in Feltham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Freightserve recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Freightserve recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Freightserve recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Freight Operators in Feltham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Freightserve recruitment:This is your chance to really connect with the team at Freightserve recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Freightserve recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Freightserve recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Freightserve recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Freightserve recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
