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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a fast-paced environment.
- Company: Join Freightserve, a leading recruitment agency in the UK freight industry since 1992.
- Benefits: Enjoy 25 days of holiday and a supportive work culture with flexible shifts.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Strong communication skills and basic maths knowledge; experience in accountancy is a plus.
- Other info: Work Monday to Friday with rotating shifts; ideal for students seeking flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
Freightserve recruitment are looking for Express Customer Service Clerks for a major Freight company based in the Feltham, Middlesex area.
Key Tasks:
- Strong communication, including writing, speaking and active listening
- Great customer service skills, including interpersonal conversation, patience and empathy
- Good problem-solving and critical thinking skills
- In-depth knowledge of industry best practices
- Basic maths and accounting skills
- Organization, time management and prioritization abilities
- Ability to be discreet and maintain the security of client information
- Effective computer skills to input and use account management software in a timely and efficient manner
- Excellent knowledge of Excel, ideally with intermediate experience level, able to use pivot tables and formulas
Skills and Competencies:
- Be customer focused with dedication in your service delivery to meet customer needs
- Ability to maintain a positive mindset when working under pressure, re-prioritising workload where necessary
- Be reliable with the ability to multitask and have strong problem-solving skills
- Strong attention to detail, accuracy, and numeracy
- Excellent IT skills with the ability to learn new systems quickly as required
- Knowledge of the freight transport industry
- Experience within accountancy and billing
- Prior experience in an accountancy environment
- Excel qualification to intermediate level or the equivalent - not essential
Hours are based on a Monday - Friday basis with rotation shifts. Benefits include 25 days holiday per year.
As an agency, we are fast becoming the number one Freight specialist in the UK with a growing reputation among most Freight related companies. Freightserve has been established since 1992, working within the Freight Forwarding and Shipping industry.
Express Customer Service Agents employer: Freightserve recruitment
Contact Detail:
Freightserve recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Express Customer Service Agents
✨Tip Number 1
Familiarise yourself with the freight transport industry. Understanding the key players, terminology, and current trends will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially if you can demonstrate knowledge of pivot tables and formulas. Consider taking a quick online course or tutorial to ensure you're comfortable with these features, as they are crucial for the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Role-play scenarios where you handle customer inquiries or complaints, focusing on active listening and empathy, which are essential for providing excellent customer service.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving abilities and attention to detail. Being able to discuss specific situations where you've successfully navigated challenges will set you apart in interviews.
We think you need these skills to ace Express Customer Service Agents
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your customer service skills, problem-solving abilities, and any experience in the freight transport industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the freight industry. Mention specific examples of how you've demonstrated strong communication and organisational skills in previous roles.
Highlight Technical Skills: Since the role requires effective computer skills, particularly in Excel, be sure to mention your proficiency with pivot tables and formulas. If you have any certifications or training in Excel, include those as well.
Showcase Your Soft Skills: In your application, emphasise your interpersonal skills, patience, and ability to work under pressure. Provide examples of how you've maintained a positive mindset while managing multiple tasks or dealing with challenging situations.
How to prepare for a job interview at Freightserve recruitment
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, highlighting your active listening and writing skills.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to customer service. Share specific instances where you showed patience and empathy, especially in challenging situations. This will show that you are customer-focused and dedicated to meeting their needs.
✨Highlight Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully solved problems or made critical decisions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking.
✨Familiarise Yourself with Excel
Given the importance of Excel skills for this position, brush up on your knowledge of pivot tables and formulas. Be prepared to discuss your experience with these tools and how you've used them in previous roles, even if it's not a formal qualification.
