Cargo Customer Service Executive

Freightserve are looking to recruit a Cargo Customer Service Executive for a Heathrow based GSA. The company are currently expanding their successful operation. RESPONSIBILITIES • Manage complete end-to-end booking process. • Interface with UK freight forwarders, overseas offices, interline partners, GHAs & other offices. • Keeping in-house and airline system up to date, including full data capture. • Oversee and manage Pre Bookings. • Acting as main contact through both customer calls and emails • Managing capacity control and priorities. • Responding to request for tracking information & post flights. • Coordinate service recovery to protect customer experience. • Provide booking list to GHAs and pre-alert outstations. SKILLS & EXPERIENCE • Ideally candidate should have Airline, GSSA or Freight Forwarding experience. • Have outstanding customer service skills and good understanding of the cargo market. • Ability to work in a fast paced environment handling multiple initiatives and prioritise own workload. • Autonomy in the role and capacity management. • Must be articulate and possess good interpersonal skills. • Competences in IT programs, strong analytical skills, planning and organisation. Please only apply if you have the necessary experience as only people with the correct experience will be contacted