Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise cargo reservations, manage staff, and handle customer inquiries.
- Company: Freightserve is a leading GSA based in Heathrow, specialising in air cargo.
- Benefits: Enjoy a competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Join a vibrant team, gain valuable experience, and make an impact in the aviation industry.
- Qualifications: Customer service skills and knowledge of airline practices are essential; training provided for specific areas.
- Other info: Flexible hours with a mix of weekdays and on-call weekends, plus PPE provided.
Freightserve are looking to recruit a Cargo Reservations Supervisor for a Heathrow based GSA. The GSA is based in the Heathrow area.
Key Responsibilities:
- Process air cargo bookings
- Overseeing staff and department
- Working closely with management
- Deal directly with customers and suppliers
- Respond promptly to customer inquiries
- Obtain and evaluate all relevant information to handle bookings, pricing and service inquiries, flight and truck planning
- Anticipate and respond promptly to operational issues
- Attend handling company offices and warehouse as necessary (PPE provided)
- Postflights and onward transhipments follow up
- Handle and resolve customer complaints
- Written quotations and 'adhoc pricing'
- Record details of inquiries, comments and complaints and actions taken
- Follow up on customer interactions
- Communicate and coordinate with internal departments
- Organise workflow to meet customer timeframes
- Direct requests and unresolved issues to the correct departments
- Create and maintain all computer records as necessary
Requirements:
- Customer service
- Knowledge of airline and cargo handling practices
- 5 year background check and Criminal Record declaration
- Air Cargo Security (training provided if necessary)
- IATA Dangerous Goods Awareness (training provided if necessary)
- Flexible approach
- Ability to work as a part of a team
Hours are based on a 37.5 hours working week. Working between 0800 & 1800 dependent on rota Monday - Friday, plus week on call / weekend working approx 1 in 5, which is paid at £300.
Please only apply if you have the necessary experience as only people with the correct experience will be contacted.
Airline Cargo Reservations Supervisor employer: Freightserve recruitment
Contact Detail:
Freightserve recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline Cargo Reservations Supervisor
✨Tip Number 1
Familiarise yourself with the specific cargo handling practices and regulations in the airline industry. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the airline and cargo sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Freightserve.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle customer complaints or operational issues, as these are key responsibilities of the role.
✨Tip Number 4
Showcase your teamwork skills by providing examples of how you've successfully collaborated with others in previous roles. This is crucial since the position involves working closely with management and various departments.
We think you need these skills to ace Airline Cargo Reservations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in air cargo bookings and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Cargo Reservations Supervisor role. Mention your experience with managing teams, handling customer inquiries, and resolving complaints.
Showcase Relevant Skills: Emphasise your knowledge of airline and cargo handling practices. If you have any certifications or training related to Air Cargo Security or IATA Dangerous Goods Awareness, be sure to include them.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Freightserve recruitment
✨Showcase Your Customer Service Skills
As a Cargo Reservations Supervisor, you'll be dealing directly with customers and suppliers. Be prepared to discuss your previous experiences in customer service, highlighting how you've effectively handled inquiries and resolved complaints.
✨Demonstrate Knowledge of Airline Practices
Familiarise yourself with airline and cargo handling practices before the interview. Being able to speak knowledgeably about these topics will show that you're serious about the role and understand the industry's nuances.
✨Prepare for Operational Scenarios
Expect questions about how you would handle operational issues or unexpected challenges. Think of examples from your past experience where you successfully anticipated problems and implemented solutions.
✨Emphasise Teamwork and Flexibility
This role requires a flexible approach and the ability to work as part of a team. Be ready to share examples of how you've collaborated with others in previous roles and adapted to changing circumstances.
