Airline Cargo Reservations Supervisor

Freightserve are looking to recruit a Cargo Reservations Supervisor for a Heathrow based GSA. The GSA is based in the Heathrow area. Key Responsibilities:- * Process air cargo bookings * Overseeing staff and department * Working closely with management * Deal directly with customers and suppliers * Respond promptly to customer inquiries * Obtain and evaluate all relevant information to handle bookings, pricing and service inquiries, flight and truck planning * Anticipate and respond promptly to operational issues * Attend handling company offices and warehouse as necessary (PPE provided) * Postflights and onward transhipments follow up * Handle and resolve customer complaints * Written quotations and 'adhoc pricing’ * Record details of inquiries, comments and complaints and actions taken * Follow up on customer interactions * Communicate and coordinate with internal departments * Organise workflow to meet customer timeframes * Direct requests and unresolved issues to the correct departments * Create and maintain all computer records as necessary Requirements:- * Customer service * Knowledge of airline and cargo handling practices * 5 year background check and Criminal Record declaration * Air Cargo Security (training provided if necessary) * IATA Dangerous Goods Awareness (training provided if necessary) * Flexible approach * Ability to work as a part of a team Hours are based on a 37.5 hours working week. Working between 0800 &1800 dependent on rota Monday – Friday, plus week on call / weekend working approx 1 in 5, which is paid at £300. Please only apply if you have the necessary experience as only people with the correct experience will be contacted