At a Glance
- Tasks: Lead and manage the billing team in a fast-paced logistics environment.
- Company: Join a well-established Freight Forwarder with a strong reputation.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Dynamic work environment with Monday to Friday hours.
- Why this job: Make an impact by ensuring accurate billing and customer satisfaction.
- Qualifications: Experience in billing supervision within freight forwarding or logistics.
The predicted salary is between 31500 - 38500 £ per year.
Freightserve recruitment are looking for a Billing Team Leader for a busy well-established Freight Forwarder based in the Feltham, Middlesex area.
About the Role
We are seeking an experienced and hands-on Billing Team Lead to manage and oversee our billing function within a busy freight forwarding and logistics environment.
The successful candidate will lead the billing team, ensuring accurate and timely invoicing across all transport modes, including air, sea, road and rail freight, as well as DPD parcel billing.
You will be responsible for maintaining customer rates, monitoring job profitability, overseeing billing processes and ensuring the team delivers a high standard of accuracy, efficiency and customer service.
Key Responsibilities
- Team Leadership
- Lead, manage and support the billing team, ensuring workloads are allocated effectively.
- Monitor team performance, accuracy and productivity.
- Provide training, guidance and support to team members.
- Ensure billing deadlines and monthly targets are consistently achieved.
- Billing & Invoicing
- Customer billing across air, sea, road and rail freight operations.
- Manage DPD billing, ensuring charges are accurate and complete.
- Ensure all jobs are invoiced promptly and accurately.
- Investigate and resolve billing discrepancies and queries.
- Ensure all relevant job costs and revenue are captured before invoicing.
- Monitor unbilled jobs and outstanding billing to minimise delays.
- Customer Rates & Commercial Control
- Maintain and update customer rates and tariffs within the relevant systems.
- Ensure correct rates and agreed charges are applied to customer jobs.
- Liaise with internal teams and the customer regarding rate discrepancies.
- Review additional charges and ensure all applicable costs are recovered.
- Systems & Reporting
- Maintain and utilise Boxtop and ASM software for billing and operational reporting.
- Produce regular reports on jobs, invoicing, outstanding billing and revenue.
- Monitor job status and identify completed jobs awaiting invoicing.
- Analyse billing performance and identify areas for improvement.
- Ensure system information is accurate and up to date.
- Develop and improve reporting processes to provide better visibility of billing performance.
Skills & Experience Required
- Previous experience in a billing supervisory or team leadership role within freight forwarding or logistics.
- Good understanding of air, sea, road and rail freight billing.
- Experience with DPD billing processes.
- Knowledge of Boxtop and ASM software.
- Experience maintaining customer rates and tariffs.
- Strong understanding of job costing, revenue capture and invoicing.
- Excellent reporting and Excel skills.
- Strong organisational skills and attention to detail.
- Ability to manage deadlines and prioritise workloads.
- Confident communicator with the ability to work closely with operations, finance and internal teams.
- What We Are Looking For
We are looking for a proactive and organised individual who understands the importance of accurate and timely billing within a fast-paced logistics environment.
You will take ownership of the billing function, ensure jobs are billed correctly, maintain accurate customer rates and provide clear reporting to management, while motivating and developing the billing team.
Working hours are Monday - Friday
As an agency we are fast becoming the number one Freight specialist in the UK.
We have a fast growing reputation with most Freight related companies.
Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Airfreight Operator employer: Freightserve recruitment
Freightserve is an exceptional employer, offering a dynamic work environment in the heart of Feltham, Middlesex, where no two days are the same. With a strong focus on employee growth and development, we foster a culture of collaboration and innovation, ensuring that our team members are empowered to drive positive change while maintaining the highest service standards. Join us and be part of a well-established Freight Forwarder that values relationships, creativity, and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Airfreight Operator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Freightserve recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Freightserve recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Freightserve recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Airfreight Operator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Freightserve recruitment:This is your chance to really connect with the team at Freightserve recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Freightserve recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Freightserve recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Freightserve recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Freightserve recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
