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- Tasks: Manage customer service for Express Clients and resolve operational issues.
- Company: Join a leading Freight Forwarder with a strong reputation since 1992.
- Benefits: Enjoy a flexible 4 nights on, 4 nights off schedule and competitive pay.
- Other info: Work from 7pm to 7am or 6pm to 6am, perfect for night owls!
- Why this job: Be part of a dynamic team in a fast-paced industry with growth opportunities.
- Qualifications: Strong communication skills and knowledge of HMRC Customs procedures required.
The predicted salary is between 30000 - 42000 £ per year.
Freightserve recruitment are looking for a Night Shift Express Operator for a well-established Freight Forwarder. The company is based in the Heathrow area. Key Tasks/Responsibilities:- Day to Day responsibility for customer service delivery to Express Clients Management of operational shared email Inbox, and procedural work flows of consignments Follow up and resolve all operational issues / customer service concerns raised by the customer Responsible for Sales Invoicing on a timely basis and job costing accuracy Processing of import/export documents and creation/submission of Customs Entry Declarations Keep up to date with Market trends, products, services and news. Establish and Maintain Internal and External Relationships. Fully Document attributed client’s business processes and requirements. Ensure all HMRC Export and Import entry regulations are met, through self-auditing Ensuring accuracy of Export and Import entry declarations through self-auditing Monitor inbox and make sure emails are answered in timely manner Required experience:- 1. Excellent communication and organisational skills. 2. Excellent AOG/NFO & Express Knowledge 3. A mature and professional manner. 4. HMRC Customs Procedural knowledge Including Entry submission Exp/Imp 5. Confidence with a computer including excel, CRM database, BoxTop and CDS. 6. Enjoy working with customers and building relationships. Must be able to work well within a target driven environment. Working hours are 4 nights on 4 nights off 7pm – 7am or 6pm – 6am As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
4 Nights on 4 Nights off Express Operator employer: Freightserve recruitment
Contact Detail:
Freightserve recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 4 Nights on 4 Nights off Express Operator
✨Tip Number 1
Familiarise yourself with the specific operational processes and customer service expectations of express freight. Understanding the nuances of AOG/NFO operations will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the freight forwarding industry, especially those who work at or have connections to companies around Heathrow. Building relationships can often lead to insider knowledge about job openings and company culture.
✨Tip Number 3
Stay updated on market trends and changes in HMRC regulations related to customs procedures. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 4
Prepare to discuss your experience with CRM databases and software like BoxTop and CDS. Being able to articulate your proficiency with these tools will show that you're ready to hit the ground running in a tech-driven environment.
We think you need these skills to ace 4 Nights on 4 Nights off Express Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, operational management, and knowledge of HMRC customs procedures. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the freight forwarding industry. Mention your understanding of express operations and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your excellent communication and organisational skills. Provide examples of how you've successfully managed customer relationships and resolved operational issues in past roles.
Showcase Technical Proficiency: Mention your confidence with computer systems, particularly Excel and CRM databases. If you have experience with BoxTop and CDS, be sure to include that as well, as it is relevant to the role.
How to prepare for a job interview at Freightserve recruitment
✨Showcase Your Communication Skills
As the role requires excellent communication, be prepared to demonstrate your ability to convey information clearly. Use examples from past experiences where you successfully resolved customer issues or managed operational workflows.
✨Familiarise Yourself with Customs Procedures
Since HMRC customs knowledge is crucial for this position, brush up on relevant regulations and procedures. Be ready to discuss your experience with import/export documentation and how you've ensured compliance in previous roles.
✨Demonstrate Organisational Skills
The job involves managing an operational shared email inbox and ensuring timely responses. Prepare to share strategies you've used to stay organised and manage multiple tasks effectively, especially in a target-driven environment.
✨Research the Company and Industry Trends
Understanding the company and current market trends will show your genuine interest in the role. Familiarise yourself with the latest developments in freight forwarding and express services, and be ready to discuss how these might impact the company's operations.