At a Glance
- Tasks: Provide top-notch customer service and support in a fast-paced courier environment.
- Company: Join a well-established freight company with a strong reputation in the industry.
- Benefits: Enjoy overtime pay, yearly performance bonuses, and no weekend work.
- Other info: Great opportunity for career growth in the thriving freight industry.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 31500 - 38500 £ per year.
Freightserve recruitment are looking for a Courier Customer Service Agent for a well-established Freight / Courier company based in the Heathrow area.
- Key Tasks:-
- Strong communication, including writing, speaking and active listening
- Great customer service skills, including interpersonal conversation, patience and empathy
- Good problem-solving and critical thinking skills
- In-depth knowledge of industry best practices
- Basic maths and accounting skills
- Organization, time management and prioritization abilities
- Ability to be discreet and maintain the security of client information
- Effective computer skills to input to use account management software in a timely and efficient manner
- Excellent knowledge of excel, ideally with Intermediate experience level, able to use pivot tables and formulas.
Skills and Competencies:-
- Be Customer focused with dedication in your service delivery to meet Customer needs.
- Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
- Be reliable with the ability to multitask and have strong problem-solving skills.
- Strong attention to detail, accuracy, and numeracy.
- Excellent IT skills with the ability to learn new systems quickly as required.
- Knowledge of the freight transport industry.
- Experience within Accountancy and billing.
- Prior experience in an accountancy environment
- Excel qualification to intermediate level or the equivalent of - not essential.
Benefits include:-
- Overtime at 1.5 p/h
- No out of hours / weekend work / bank holiday (unless on overtime)
Yearly bonus on performance, up to £2k.
As an agency we are fast becoming the number one Freight specialist in the UK.
We have a fast growing reputation with most Freight related companies.
Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Courier Customer Service in Feltham employer: Freightserve Careers
Freightserve is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the Heathrow area, our Courier Customer Service Agents benefit from a structured environment with no out-of-hours work, competitive overtime rates, and performance bonuses, all while being part of a rapidly growing team in the freight industry. Join us to develop your skills in a dynamic setting where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Courier Customer Service in Feltham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Freightserve Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Freightserve Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Courier Customer Service in Feltham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Freightserve Careers:Your cover letter is your chance to shine! Tell us why you want to work at Freightserve Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Freightserve Careers!
How to prepare for a job interview at Freightserve Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
