Freightserve recruitment are looking to recruit an Air Export Operator for a well-established Freight Forwarder based in the Staines-Upon-Thames area.
Key Responsibilities
• Manage air export shipments from booking through to departure and post-flight completion.
• Coordinate with airlines, handling agents, hauliers, customers, and overseas offices to ensure smooth shipment execution.
• Accurately prepare and issue all export documentation, including MAWB, HAWB, manifests, labels, and supporting shipping documents.
• Complete export customs declarations using CargoWise in accordance with HMRC requirements, customer instructions, and company procedures.
• Obtain competitive carrier rates and prepare customer quotations.
• Identify opportunities to improve shipment profitability and margin performance
• Ensure all customer enquiries, requests, and concerns are managed professionally and within agreed timescales.
• Build and maintain strong customer relationships through proactive communication and service delivery.
Required Experience:-
• Proven knowledge of air export operations
• Export customs understanding.
• Attention to detail and accuracy.
• Time management and prioritisation.
• Communication and problem-solving skills.
• Microsoft Office (Excel, Word, Outlook, Teams).
Benefits:-
• 25 days' holiday (excluding bank holidays)
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Free Eye Test *
• Paid overtime opportunities, including rota-based weekend cover and out of hours work
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan
Working hours are Monday - Friday 9 - 5.30pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Air Export Operator employer: Freightserve Careers
Freightserve is an excellent employer for those seeking a rewarding career in the Freight Forwarding industry, particularly as an Air Import Clerk in the vibrant Ashford area. With a strong focus on employee development and a supportive work culture, we offer competitive benefits and opportunities for growth within a well-established company that values communication and teamwork. Join us to be part of a dynamic team that is rapidly gaining recognition as a leader in the UK freight sector.
