Customer Service Consultant (Polish/Czech/Slovak speaker) in Preston

Job Vacancy - Customer Service Consultant (Polish/Czech/Slovak speaker)

What do we do?

We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio.

The business has three pillars.

• Ferries – Established in 2003, Freightlink is one of Europe’s largest, whole of market freight ferry agencies. We have achieved this through a complementary focus of delivering digitalisation and impeccable customer service.
• Freight forwarding – Freightlink Reload provides first class freight forwarding services throughout Europe by integrating with Freightlink’s freight ferry customers we can offer unrivalled access to hauliers throughout Europe.
• Customs - CustomsLink our newest business was created in response to post Brexit border complexities and takes a fresh approach to an old established business by digitalising the processes.

What are we looking for?

We are on the lookout for a result driven, self-motivated, confident and outgoing individual to join our lively, multi-lingual and collaborative team. You must speak and write fluently in English and either Polish, Czech or Slovak.

At Freightlink Solutions, we are dedicated to delivering exceptional customer experiences. As a growing company in our industry, we believe that great customer service is the foundation of our success. We are seeking enthusiastic, empathetic, and proactive individuals to join our customer service team.

What will you be doing?

• Handle customer inquiries via phone or email in a timely and professional manner
• Provide accurate price quotations and other information about our products and services
• Collaborate with internal teams to solve customer problems
• Liaise with ferry and tunnel operators
• Resolve customer issues and complaints with care, escalating to the appropriate department when necessary
• Process bookings efficiently
• Document interactions and maintain detailed records of customer interaction on our bespoke online platform
• Manage customer accounts
• Stay up-to-date on company policies, promotions, and product offerings

What do you need to succeed?

You will need to be strong communicator, both written and verbal, with professional telephone manner and a can-do attitude. Your proactive approach, drive, resilience and focus on problem solving will be the key to your success.

You need to be customer focused with exceptional attention to detail, be flexible and adaptable to quickly changing priorities in a fast paced setting and most of all a great team player. The teamwork is what makes us succeed!

Who we are

We are an exciting blend of people with different experiences, different skills, come from different cultures and have our own input to bring to the table. And although we’re all different, the glue that holds us all together is the simple desire to collectively be the best.

What do you get out of it all?

Our success comes from our people, the ideas they generate and the amazing results they bring. We place a great emphasis on the knowledge share and your development.

We are not Google. We don’t have a slide or games consoles in the office, but we do offer:

• 35 hour week (Sunday to Thursday)
• Birthday day off – after 1 years full service
• 6 free Stena Line ferry crossings per year – for you and your immediate family
• Enhanced annual leave – starting after 2 years service
• Employee Assistance Programme ‘Help at Hand’ – supporting you and your family with advice, guidance and counselling on a variety of areas
• Westfield Health Cash Plan – Claim back a proportion of your everyday healthcare and medical expenses
• Life assurance - £50,000 tax free lump sum to your loved ones through our death in service policy
• Retail discount scheme - access to a wide range of discounts on food and shopping
• Hybrid working –after training period, to ensure you can achieve a healthy work life balance
• Cycle scheme – save money on a new bike or accessories and spread the cost
• Tech scheme – up to 12% off tech and appliances at Currys whilst spreading the cost
• Learning and Development – we offer a range of learning opportunities
• Social events – trips to the pub, family activity days, and more
• Recognition awards – via Employee of the Quarter

Please only apply if you can reliably commute to the office and complete office based training.

Fantastic service at no problems when I spoke to one of your agents your agents got back to me straight away really appreciate it thank you

3 hours ago

Verified Customer

Great service, Ankit was a fantastic help, guiding me through the process.

4 hours ago

James L

Verified Customer

Good response to my customs queries by Yash Sharma and managed to create a GMR very efficiently to ensure our booking could be confirmed and good to check in.

6 hours ago

Leah

Verified Customer

Great customer service. I would recommend using Freightlink to sort out the paperwork and booking; they do it all for you and take away the stress.

7 hours ago

Verified Customer

First time we were booking a ferry to work in Ireland.I would recommend anyone doing this get Freightlink to sort out the paperworkYash in the customs dept. literally took all of our details and sorted all of the documents we needed for outward and return. answered all of our questions via e mail very promptly. we would use freight link again without hesitation.

8 hours ago

Query on ENS which was showing an error and Ankit at Customs quickly resolved. Ankit was extremelly helfpful.

9 hours ago

Philip

Verified Customer

Small query on our booking and Ankit dealt with it in seconds. Great service. Always very responsive. Highly recommend Freightlink

11 hours ago

Craig

Verified Customer

Always extremely helpful and knowledgeable, makes the whole process a lot simpler, I had a query to day after the paperwork was completed, Yash answered very quickly and sorted the problem for me.

1 day ago

Jarred

Verified Customer

1 day ago

Verified Customer

I had a query regarding uploading ENS and Port Pass that was completed via a freight forwarding company, I spoke with Ankit who helped me greatly, all questions I had were sorted without any fuss. thankyou for your great help and assistance.

2 days ago

Gina I

Verified Customer

We have used for number of years. They respond quickly and our transportation have been successful transfered across borders.

2 days ago

Rachel A

Verified Customer

I booked three ferries for our vehicles. It got a bit confusing with what i needed to too so called customer service and spoke to Ankit. He was so helpful and very knowledgeable. He talked me through what he needed to do his end. I received all my required documents to board the ferries. Brilliant Customer service. 10/10 - Will defiantly be using again.

2 days ago

Niamh S

Verified Customer

Ankit was a great help, thank you

2 days ago

Marc

Verified Customer

What amazing service from Yash! He had everything sorted within just a few minutes. Fast, friendly and incredibly helpful — couldn’t ask for more! A huge thank you for going above and beyond. Yash, you’re a star!

2 days ago

Jimmy B

Verified Customer

First time booking and it was abit scary but thanks to friendly prompting l got there, will definitely recommend to others at work and friends who travel alot to channel isles

3 days ago

Dean

Verified Customer

Good service only thing needed is the option to book a private Cabin

4 days ago

Robert P

Verified Customer

Very good service from the Yash on ENS & Port pass Support

4 days ago

Verified Customer

Very good and professional service

4 days ago

Verified Customer

The services was good and fastThank you Mohamed MouyahadaKind regards

#J-18808-Ljbffr