Terminal Coordinator (Days)

Job title

Terminal Coordinator

Location

Southampton

Position type

Permanent, full-time.

Hours of work

Monday to Friday – 45 hours per week (1 hour paid lunch break).

As a Terminal Coordinator you will be responsible for dealing with customer service requests, including but not limited to depot related queries, all M&R related admin, cargo admin and planning, shunt planning and delivery, bonded storage requests.

Why join us?

• Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme and life insurance coverage from day 1.
• Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
• Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
• Generous family friendly provision with enhanced maternity and paternity pay. We are proud to be Work180 endorsed employer.
• Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.

Key responsibilities

• Handling all customer queries, including communications with shipping lines and hauliers.
• Preparing reports for customers detailing cargo handling reports and photos.
• Input shunt details into TOPS.
• Scheduling workloads and container moves for Cargo Handling, Shunt drivers and Maintenance and Repair.
• Plan & issue shunts to ensure all containers moved within relevant time frames.
• Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.

Requirements

• Previous experience in a similar role within shipping lines, port operations, haulage and /or container handling operations.
• Knowledge of TOPS beneficial.
• Attention to detail.
• Strong written and verbal communication.
• Strong team player.
• Demonstrate a strong customer service focus.
• Ideally have the knowledge of container ISO standards.

About us

Freightliner is the UK\’s largest maritime intermodal logistics operator and a leading operator in the UK Heavy Haul rail freight market. We transport containers from all major deep-sea ports to our national network of inland terminals, and operate across Europe offering seamless Intermodal and Heavy Haul rail freight services to connect European countries and the UK.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are eager to welcome the most driven and capable individuals to our award-winning team. Apply today to start your journey with us!

Please be advised that successful appointments are subject to a satisfactory DBS check.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.