ERTMS Assistant Business Change Manager in Crewe

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK. In the UK, the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd. Freightliner was recently voted Rail Freight Company of the Year at the 2025 Multimodal Awards. We are a proud WORK180 endorsed employer for women, highlighting the company’s commitment to increased diversity and a supportive work culture for all employees.

Be at the forefront of digital transformation in UK rail freight. Freightliner is seeking an Assistant Business Change Manager to play a key role in the Freightliner ERTMS Programme Team to support the identification and delivery of business change activities related to people, process, and organisational change in Freightliner. This role is key to ensuring the business is adequately prepared for, and able to successfully adopt, the changes implemented by the introduction of ERTMS technologies. The postholder will apply the structured change management approach defined within the Rail Change Guide (RCG) - and any other business change methodologies or frameworks as appropriate - to ensure that the business is ready, capable, and confident to operate safely and efficiently within the new ERTMS environment.

Key Responsibilities:

• Support development and maintenance of the ERTMS Change Management and Business Readiness Plans.
• Lead change impact assessments across people, processes, and systems.
• Maintain action plans, readiness trackers, and manage programme risks and mitigations.
• Identify, map, and engage stakeholders using established methodologies.
• Prepare communications, presentations, and workshop materials.
• Gather and analyse stakeholder feedback to assess change readiness.
• Contribute to readiness assessments and transition planning.
• Support training schedules and competence frameworks with L&D teams.
• Assist in compiling evidence for stage gate reviews.
• Monitor and support the organisation’s capacity to manage ongoing change.
• Identify and document measurable business benefits.
• Maintain records for reporting to governance and assurance bodies.
• Participate in lessons-learned reviews and continuous improvement activities.
• Collaborate with cross-functional teams to align change requirements.
• Support reporting to governance forums (e.g., Business Integration Forum).
• Ensure compliance with internal and external change and safety frameworks.

On your first day, we’ll expect you to have:

• Experience of major/complex change projects.
• Change Management Qualification (e.g. APMG, ACMP, PROSCI).
• Knowledge of business change techniques and process modelling.
• Understanding of UK railway operations/rail industry or a related sector.
• Excellent communication (oral and written), interpersonal, presentation, and negotiation skills.
• Ability to collaborate, build relationships, and influence at all levels (internal and external).
• Excellent organisational skills.
• Ability to work to deadlines and manage time effectively.

Desirable Qualifications:

• Educated to degree level.
• Experience of applying project methodologies (e.g. PMQ, Prince2).
• Member of a professional body/association or willing to work towards.

Our perks and benefits:

Our people are our most important asset. We strive to empower our employees, ensuring they are trained and competent, fit for work, always informed, and completely engaged in our culture that places safety and wellbeing firmly at the heart of everything we do. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer considerable career progression, and a rewarding career in an award-winning team alongside:

• Competitive pay
• Fantastic final-salary pension scheme after an initial qualifying period
• Enhanced maternity & paternity pay
• Access to the company's life assurance scheme
• A range of benefits to make your own so you can get the most of your work and home life which will also help save you money and hassle. From reimbursement on health treatments, to savings on new cars.
• Hybrid working options for eligible roles

We proudly welcome applications from former military personnel and value the unique skills and experience they bring to our team.