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- Tasks: Coordinate terminal operations and handle customer service requests in a dynamic environment.
- Company: Join Freightliner, the UK's largest maritime intermodal logistics operator.
- Benefits: Enjoy competitive salary, pension scheme, life insurance, and employee discounts.
- Why this job: Be part of an award-winning team with excellent career development opportunities.
- Qualifications: Experience in shipping or container handling, strong communication skills, and attention to detail.
- Other info: Work in a supportive culture focused on employee growth and well-being.
The predicted salary is between 36000 - 60000 £ per year.
Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep‑sea ports to our national network of inland terminals. We also operate in the UK Heavy Haul rail freight market and have operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.
Location: Southampton
Position Type: Permanent, full-time.
Hours of work: Monday to Friday - 45 hours per week (1 hour paid lunch break).
As a Terminal Coordinator you will be responsible for dealing with customer service requests, including but not limited to:
- Depot related queries
- All M&R related admin
- Cargo admin and planning
- Shunt planning and delivery
- Bonded storage requests
Why join us?
- Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme and life insurance coverage from day 1.
- Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us.
- Award‑Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
- Generous family friendly provision with enhanced maternity and paternity pay.
- Employee well‑being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.
Key Responsibilities
- Handling all customer queries, including communications with shipping lines and hauliers.
- Preparing reports for customers detailing cargo handling reports and photos.
- Input shunt details into TOPS.
- Scheduling workloads and container moves for Cargo Handling, Shunt drivers and Maintenance and Repair.
- Plan & issue shunts to ensure all containers moved within relevant time frames.
- Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.
Requirements
- Previous experience in a similar role within shipping lines, port operations, haulage and/or container handling operations.
- Knowledge of TOPS beneficial.
- Attention to detail.
- Strong written and verbal communication.
- Strong team player.
- Demonstrate a strong customer service focus.
- Ideally have the knowledge of container ISO standards.
At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. Please be advised that successful appointments are subject to a satisfactory DBS check. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award‑winning team. We are eager to welcome the most driven and capable individuals to our award‑winning team. Apply today to start your journey with us!
Terminal Coordinator (Days) employer: Freightliner Ltd
Contact Detail:
Freightliner Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Terminal Coordinator (Days)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Freightliner. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Freightliner’s operations and values. Show us you’re genuinely interested in the role of Terminal Coordinator and how you can contribute to our award-winning team.
✨Tip Number 3
Practice your customer service skills! As a Terminal Coordinator, you’ll be handling queries and communicating with various stakeholders. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our fantastic team at Freightliner.
We think you need these skills to ace Terminal Coordinator (Days)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Terminal Coordinator role. Highlight your experience in shipping lines, port operations, or container handling, and don’t forget to showcase your strong customer service focus!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us at Freightliner. Mention specific skills that align with the job description, like your attention to detail and communication skills.
Showcase Relevant Experience: When filling out your application, be sure to include any relevant experience you have with TOPS or similar systems. This will show us that you’re ready to hit the ground running in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Freightliner Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of shipping lines, port operations, and container handling. Familiarise yourself with the specifics of the Terminal Coordinator role, especially the responsibilities around customer service and cargo admin. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since strong written and verbal communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer queries or collaborated with a team. This will demonstrate your ability to communicate effectively in a busy environment.
✨Highlight Your Attention to Detail
In logistics, attention to detail can make or break operations. Be ready to discuss how you've ensured accuracy in previous roles, whether it’s through meticulous planning or managing reports. Bring up any experience with systems like TOPS if you have it, as this will be a big plus.
✨Emphasise Teamwork and Customer Focus
Freightliner values strong team players who are customer-focused. Prepare to share stories that illustrate your ability to work well within a team and your commitment to providing excellent customer service. This will align perfectly with their company culture and expectations.