At a Glance
- Tasks: Maximise revenue by supporting customers and managing communications effectively.
- Company: Join a dynamic team at Freightliner in Felixstowe.
- Benefits: Full-time, permanent role with opportunities for growth and development.
- Other info: Collaborative environment with a focus on customer satisfaction and teamwork.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Join our Felixstowe team as a Sales Support Administrator on a full-time, permanent basis!
Purpose of the Role
The primary goal of this role is to maximise Freightliner’s revenue by meeting business targets and ensuring effective communication. This includes serving as the main day-to-day point of contact for customers, managing all customer-related matters, operating within legal and company policies.
Main Duties and Responsibilities
- To work closely with relevant Business Development Manager (hereon "BDM"), Strategic Account Manager (hereon "SAM") or customer to achieve and deliver best-in-class service to the company and customer.
- To process all communications from the customer to an agreed specification, with the correct internal department and within the agreed timescales.
- To liaise with the customer and Freightliner offices at all seniority levels as required, ensuring a professional approach and image is maintained.
- To develop and maintain strong working relationships with all departments in Freightliner and the customer.
- To manage the day-to-day activities of the customer, in conjunction with the requirements of the relevant department and in line with company standards and available services advising the customer where necessary.
- To manage and achieve business targets as agreed with your "BDM" or "SAM".
- To proactively maximise all sales opportunities available from the customer base, considering any future strategic plans.
- Ensuring identified future trends in traffic and any relevant new business opportunities are shared with relevant Freightliner personnel and departments.
- Work in conjunction with the Pricing department and the "BDM" or "SAM" to offer incentives to the customer to maximise utilisation and profit.
- To maintain high standards of customer care at all times and deliver effective communications, within agreed timescales as discussed with your "BDM" or "SAM".
- To provide effective and informative information between both the customer and Freightliner, which may affect either party.
- To work in conjunction with the finance and Customer Experience department to ensure that all revenue earned is accurately and timely invoiced ensuring all movements are rated as per the agreed tariff, whilst raising additional charges where necessary and processing claims/administration as required.
- To develop and maintain an understanding of the key performance indicators and actively work to bring them in line with company expectations.
- To ensure the integrity of both customer and Freightliner IT systems are maintained where appropriate.
- To undertake any other appropriate tasks as directed by your "BDM" or "SAM".
- To provide weekly/daily/periodic reports detailing specific information as requested by your Sales Support Manager or BDM.
- To produce rate quotations in collaboration with the pricing department for customers and commercial staff on request.
- To update and review customer tariffs/gazetteers/schedules as required and communicate to "BDM" or "SAM" and Service Delivery team in Freightliner standardised format.
- Collate and distribute daily reports as required - ie; late runners and distribute as necessary.
KPI’s/Performance Measures
- Revenue Maximisation: Supporting the "BDM" or "SAM" in achieving or exceeding business targets to increase revenue.
- Effective Communication: Ensuring accurate and timely communication with all stakeholders - internally and externally.
- Customer Relationship Management: Acting as the day‑to‑day support contact for customers, addressing their needs and concerns whilst maintaining strong relationships.
- Compliance: Operating consignments in adherence to legal requirements and company policies.
Key Behaviours
- Attention to Detail: Ensure accuracy in booking processing, communication, and invoicing.
- Proactive Problem‑Solving: Anticipate potential issues and take the initiative to address them before they escape.
- Strong Communication: Maintain clear, professional, and timely communication with customers and internal teams.
- Customer Focus: Prioritise customer satisfaction, consistently delivering high standards of care.
- Collaboration and Teamwork: Work closely with various departments within Freightliner, fostering a cooperative environment.
- Adaptability and Flexibility: Respond to changing customer requirements and business needs with agility.
- Integrity and Professionalism: Uphold company values, ensuring all actions reflect positively on Freightliner.
- Time Management: Efficiently prioritise tasks to meet deadlines and manage workload effectively.
Sales Support Administrator in Suffolk employer: Freightliner Ltd
Freightliner is an exceptional employer located in Felixstowe, offering a dynamic work environment where employees are encouraged to thrive and grow. With a strong focus on collaboration and customer satisfaction, the company provides comprehensive training and development opportunities, ensuring that team members can maximise their potential while contributing to the success of the business. Employees enjoy a supportive culture that values integrity, professionalism, and proactive problem-solving, making it a rewarding place to build a career in sales support.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator in Suffolk
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Sales Support Administrator role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Prepare a quick summary of your skills and experiences that relate to the job. Keep it concise and engaging – you want to leave them wanting to know more!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows you're genuinely interested in the position and helps keep you on their radar. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed. Plus, you’ll find all the latest roles there, so don’t miss out!
We think you need these skills to ace Sales Support Administrator in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Administrator role. Highlight your experience in customer communication and any relevant sales support tasks you've handled before. We want to see how you can bring your skills to our Felixstowe team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at Freightliner. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills:Since effective communication is key for this position, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, demonstrate how you've successfully managed customer relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Freightliner Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities and how they align with Freightliner's goals. This will help you articulate how your skills and experiences can contribute to maximising revenue and enhancing customer relationships.
✨Showcase Your Communication Skills
Since effective communication is crucial for this position, prepare examples that demonstrate your ability to communicate clearly and professionally. Think of situations where you successfully managed customer queries or collaborated with different departments, as these will highlight your fit for the role.
✨Be Ready to Discuss Problem-Solving
Anticipate questions about how you've handled challenges in previous roles. Prepare specific examples where you identified potential issues and took proactive steps to resolve them. This will show your ability to think on your feet and maintain high standards of customer care.
✨Understand the Business Context
Research Freightliner and its market position. Be prepared to discuss industry trends and how they might impact the role. Showing that you understand the bigger picture will demonstrate your commitment and strategic thinking, which are essential for achieving business targets.
