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- Tasks: Manage customer interactions and ensure smooth service delivery for G&W Intermodal UK.
- Company: Join a dynamic team in Southampton with a focus on customer satisfaction.
- Benefits: Full-time permanent role with opportunities for growth and development.
- Other info: Exciting environment with a focus on teamwork and customer care.
- Why this job: Be the key link between customers and operations, making a real impact every day.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Join our Southampton Team on a full-time permanent basis!
Purpose of the Role: To control and administer the day-to-day interface between G&W Intermodal UK and the Customer. Acting as the first focal point for the customer for all matters relating to Freightliner and Pentalver and ensuring that we meet the local operational needs to deliver the customer requirements. Relevant communication with the customer, the route team and the Service Delivery Manager.
Accountabilities:
- To receive and process all bookings from the customer to an agreed specification and within the agreed timescales.
- To liaise with the customer and G&W offices at all levels as required, ensuring a professional approach and image is maintained.
- To develop and maintain strong working relationships with all departments within G&W and the customer.
- To manage the day-to-day activities of the customer, in conjunction with the requirements of the Service Delivery Team and in line with Company standards and available services advising the customer where necessary.
- To manage and achieve business targets as agreed with your Service Delivery Manager.
- To proactively maximise all sales opportunities available from the customer base, considering future strategic planning and opportunities identifying future trends in traffic and any relevant new business ensuring this information is shared with relevant G&W personnel.
- Work in conjunction with the Commercial department and the Resource Managers to maximise volume and utilisation.
- To maintain high standards of customer care at all times and deliver effective communications, within agreed timescales as discussed with your Service Delivery Manager.
- To provide effective and informative information between both the customer and G&W, which may affect either party.
- To work in conjunction with the Shared Service Centre to ensure that all revenue earned is accurately and timely invoiced ensuring all movements are rated as per the agreed tariff, whilst raising additional charges where necessary and processing claims/administration as required.
- To develop and maintain an understanding of the key performance indicators and actively work to bring them in line with company expectations.
- To ensure the integrity of both customer and G&W IT systems is maintained where appropriate.
- To undertake any other appropriate tasks commensurate with your skills as directed by your Service Delivery Manager and provide cover in accounts as necessary.
- To provide weekly/daily/periodic reports detailing specific information as directed by your Service Delivery Manager.
- Collate and distribute late runners on a daily basis.
- Always keep the safety of yourself and those around you as a priority.
Service Delivery Assistant in Southampton employer: Freightliner Ltd
Contact Detail:
Freightliner Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Delivery Assistant role.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock run with a friend or family member. Focus on common questions related to customer service and operational management. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing customer relationships and your ability to meet targets. Make sure they see how you can add value to their team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our Southampton Team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Service Delivery Assistant in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Assistant role. Highlight your relevant experience and skills that match the job description, especially in customer service and communication.
Showcase Your Communication Skills: Since this role involves liaising with customers and various teams, emphasise your ability to communicate effectively. Use examples from your past experiences where you successfully managed customer relationships or resolved issues.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any errors and ensure all information is accurate. This shows us that you can maintain high standards, just like we expect in our operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Freightliner Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Delivery Assistant. Familiarise yourself with the day-to-day tasks, such as managing bookings and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers and various teams, be prepared to discuss your experience in maintaining professional relationships. Think of examples where you've successfully managed customer expectations or resolved issues, as this will highlight your ability to handle the demands of the job.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a late booking or a dissatisfied customer. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would ensure customer satisfaction while adhering to company standards.
✨Demonstrate Your Proactivity
The role requires maximising sales opportunities and identifying trends. Be ready to discuss how you've previously taken initiative in your work. Share examples of how you've contributed to business growth or improved processes, as this will show that you can think strategically and add value to the team.