At a Glance
- Tasks: Maximise revenue by supporting customers and managing communications effectively.
- Company: Join a dynamic team at Freightliner in Felixstowe.
- Benefits: Full-time, permanent role with opportunities for growth and development.
- Other info: Collaborative environment with a focus on customer satisfaction and teamwork.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 € per year.
Join our Felixstowe team as a Sales Support Administrator on a full-time, permanent basis!
Purpose of the Role
The primary goal of this role is to maximise Freightliner’s revenue by meeting business targets and ensuring effective communication. This includes serving as the main day-to-day point of contact for customers, managing all customer-related matters, operating within legal and company policies.
Main Duties and Responsibilities
- To work closely with relevant Business Development Manager (hereon "BDM"), Strategic Account Manager (hereon "SAM") or customer to achieve and deliver best-in-class service to the company and customer.
- To process all communications from the customer to an agreed specification, with the correct internal department and within the agreed timescales.
- To liaise with the customer and Freightliner offices at all seniority levels as required, ensuring a professional approach and image is maintained.
- To develop and maintain strong working relationships with all departments in Freightliner and the customer.
- To manage the day-to-day activities of the customer, in conjunction with the requirements of the relevant department and in line with company standards and available services advising the customer where necessary.
- To manage and achieve business targets as agreed with your "BDM" or "SAM".
- To proactively maximise all sales opportunities available from the customer base, considering any future strategic plans.
- Ensuring identified future trends in traffic and any relevant new business opportunities are shared with relevant Freightliner personnel and departments.
- Work in conjunction with the Pricing department and the "BDM" or "SAM" to offer incentives to the customer to maximise utilisation and profit.
- To maintain high standards of customer care at all times and deliver effective communications, within agreed timescales as discussed with your "BDM" or "SAM".
- To provide effective and informative information between both the customer and Freightliner, which may affect either party.
- To work in conjunction with the finance and Customer Experience department to ensure that all revenue earned is accurately and timely invoiced ensuring all movements are rated as per the agreed tariff, whilst raising additional charges where necessary and processing claims/administration as required.
- To develop and maintain an understanding of the key performance indicators and actively work to bring them in line with company expectations.
- To ensure the integrity of both customer and Freightliner IT systems are maintained where appropriate.
- To undertake any other appropriate tasks as directed by your "BDM" or "SAM".
- To provide weekly/daily/periodic reports detailing specific information as requested by your Sales Support Manager or BDM.
- To produce rate quotations in collaboration with the pricing department for customers and commercial staff on request.
- To update and review customer tariffs/gazetteers/schedules as required and communicate to "BDM" or "SAM" and Service Delivery team in Freightliner standardised format.
- Collate and distribute daily reports as required - ie; late runners and distribute as necessary.
KPI’s/Performance Measures
- Revenue Maximisation: Supporting the "BDM" or "SAM" in achieving or exceeding business targets to increase revenue.
- Effective Communication: Ensuring accurate and timely communication with all stakeholders - internally and externally.
- Customer Relationship Management: Acting as the day‑to‑day support contact for customers, addressing their needs and concerns whilst maintaining strong relationships.
- Compliance: Operating consignments in adherence to legal requirements and company policies.
Key Behaviours
- Attention to Detail: Ensure accuracy in booking processing, communication, and invoicing.
- Proactive Problem‑Solving: Anticipate potential issues and take the initiative to address them before they escape.
- Strong Communication: Maintain clear, professional, and timely communication with customers and internal teams.
- Customer Focus: Prioritise customer satisfaction, consistently delivering high standards of care.
- Collaboration and Teamwork: Work closely with various departments within Freightliner, fostering a cooperative environment.
- Adaptability and Flexibility: Respond to changing customer requirements and business needs with agility.
- Integrity and Professionalism: Uphold company values, ensuring all actions reflect positively on Freightliner.
- Time Management: Efficiently prioritise tasks to meet deadlines and manage workload effectively.
Sales Support Administrator in Felixstowe employer: Freightliner Ltd
Freightliner is an exceptional employer located in Felixstowe, offering a dynamic work environment where employees are encouraged to thrive and grow. With a strong focus on collaboration and customer satisfaction, the company provides comprehensive training and development opportunities, ensuring that team members can maximise their potential while contributing to the success of the business. Employees enjoy a supportive culture that values integrity, professionalism, and proactive problem-solving, making it a rewarding place to build a career in sales support.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator in Felixstowe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their goals, especially around customer care and communication, which are key for the Sales Support Administrator role.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience and how it relates to maximising revenue and supporting customers. Keep it concise and engaging to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Freightliner.
We think you need these skills to ace Sales Support Administrator in Felixstowe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Administrator role. Highlight your relevant experience in customer service and communication, as these are key aspects of the job. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your attention to detail and problem-solving skills. Mention specific examples where you've successfully managed customer relationships or resolved issues. This will help us see how you fit into our collaborative environment.
Be Professional Yet Personable:While we appreciate professionalism, we also love a friendly approach! Use a conversational tone in your cover letter to show your personality. Remember, we’re looking for someone who can build strong relationships with customers and colleagues alike.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates about your application. We can’t wait to hear from you!
How to prepare for a job interview at Freightliner Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities and how they align with Freightliner's goals. This will help you articulate how your skills can contribute to maximising revenue and enhancing customer relationships.
✨Showcase Your Communication Skills
Since effective communication is crucial for this position, prepare examples of how you've successfully managed customer interactions in the past. Be ready to discuss how you maintain professionalism and clarity in your communications, as well as how you handle challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've proactively identified and solved problems. Highlight your ability to anticipate issues before they arise and how you've taken the initiative to address them. This will show that you're not just reactive but also proactive in your approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, company culture, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
