At a Glance
- Tasks: Provide first and second line IT support, resolving service requests and improving user experience.
- Company: Join the UK's largest maritime logistics operator with a dynamic team.
- Benefits: Competitive pay, excellent benefits package, and a rewarding career.
- Other info: Opportunity for growth in a supportive environment with hands-on projects.
- Why this job: Be part of an award-winning team and tackle exciting tech challenges.
- Qualifications: Experience with MS Office 365, network technologies, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep‑sea ports to our national network of inland terminals and also leading operator in the UK Heavy Haul rail freight market. The company operates across Europe, seamlessly connecting European countries and the UK.
Purpose of the Role
Working within the IT Helpdesk team, the IT support analyst provides first and second line support to the business covering a wide range of products and hardware, requiring a varied skill set across infrastructure/network, applications, hardware and mobile device support and provisioning.
Main duties and responsibilities
- First point of contact for IT support within the organisation
- Answering and resolving service requests
- Escalate service requests to the appropriate levels and assure completion
- Installing, configuring and maintaining applications, operating systems and hardware components of computer and network systems
- Administration of Active Directory within scope
- Daily checks and assessments of systems
- Control and management of the backup processes
- Maintain and improve technical documentation
- Participate in projects when required
- Participate in the on‑call rota
- Improve the end user experience
- Occasional travel to sites
- Any other duties commensurate with skills, scope and time available
Key job requirements
- MS Office 365 installation and configuration
- Network topologies and technologies
- Windows PC operating systems
- PC hardware technologies
- Active Directory
- Mobile technologies
- Good communication skills
- High levels of customer service
- Attention to detail
- Problem‑solving skills
Behavioural competencies
- Friendly and approachable
- Attacks goals and objectives with drive, energy and enthusiasm
- Diligent completion of task to a high level
- Proactive approach to work, using own initiative
- Embraces new challenges, is hands‑on operationally and gets things done
- Sets high standards of work for self and consistently achieves these
- High level of integrity and openness, combined with commitment to good governance
- Listens attentively to others’ perspectives and provides constructive feedback to enhance offerings
Competitive pay, an excellent benefits package, a competitive pension scheme and a rewarding career in an award‑winning team are offered.
IT Support Analyst in Southampton employer: Freightliner Group Ltd
Freightliner is an exceptional employer, offering a dynamic work environment where IT Support Analysts can thrive. With competitive pay, an excellent benefits package, and a commitment to employee growth, you will be part of an award-winning team that values integrity and innovation. Located at the heart of the UK's logistics network, you'll have the opportunity to engage with cutting-edge technology while enjoying a supportive culture that encourages collaboration and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Freightliner Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Freightliner Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Freightliner Group Ltd!
✨Direct Apply to Freightliner Group Ltd
Let's not forget to apply directly through the Freightliner Group Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Freightliner Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Freightliner Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Freightliner Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
