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- Tasks: Lead and manage commercial and liquidated rail claims for Freightliner Intermodal.
- Company: Join a dynamic team in the rail transportation industry.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real impact by managing crucial claims processes and collaborating with key stakeholders.
- Qualifications: Strong communication, negotiation skills, and knowledge of railway operations required.
- Other info: Exciting opportunity to work in a supportive and cooperative environment.
The predicted salary is between 36000 - 60000 £ per year.
Join our team as a Claims Manager on a full‐time, permanent basis!
Purpose of the Role
The role is responsible for commercial and liquidated rail claims for Freightliner Intermodal. The Claims Manager is required to lead and manage the commercial claim process, from intent to claim to payment for Network Change (Part G of Network Code) and to lead and manage the liquidated claim process for weekly and periodic claims falling under Schedule 8 Service Variation and Cancellation (SV&C) including late notice, and Schedule 4 Category 1 and 2. There are also wider opportunities to support and develop knowledge in other business areas such as Performance, Policy and Track Access management.
Main duties and responsibilities
- Act as the main point of contact for Network Rail to ensure that claims are submitted within contractual timescales and processed in a timely manner.
- Prepare high‐quality validated claims to Network Rail, liaising with finance, planning, operations and commercial teams to gather evidence required for claims submission.
- Implement new processes and negotiate with Network Rail to agree methodologies as required.
- Manage the relationship with Network Rail to ensure that all claims are successfully managed through to payment.
- Collaborate closely with internal teams to resolve disputes and queries regarding claims.
- Promote the value of commercial claims by regularly tracking progress and reporting results internally, providing data to support internal decision‐making and performance tracking.
- Act as a key link between Network Rail and Freightliner's Insurance team, helping drive improved resolution and efficient solutions for rail damage claims (Clause 10.2 and 10.1 of the Track Access Contract).
- Provide expert claims guidance to raise awareness and support understanding within the Freightliner business.
- Liaise with Train Planning to review the pipeline of possessions to identify potential and future claims.
- Support Line Manager in identifying all potential claim opportunities.
KPI's/Performance Measures
- Periodic submission of Category 3 claims within contractual timescales.
- Weekly submission of SV&C claims within contractual timescales.
- Periodic submission of Category 1 and 2 claims within contractual timescales.
- Regular reporting on approved claims and successful payments.
Personal Specifications
- Exceptional written and verbal communication skills.
- Strong advocacy skills, able to influence and negotiate at all levels and effectively promote Freightliner's position.
- Confident, engaging communicator with the ability to build and maintain productive relationships across the business and with external partners.
- Proven ability to form strong working relationships at all levels, both internally and externally.
- Demonstratable teamwork skills, actively supporting colleagues and fostering a positive, cooperative work culture.
- Driven to deliver results and committed to seeing complex challenges through to resolution.
- Knowledge of railway operation and rail industry structure.
- Working knowledge of the Network Code.
- Working knowledge of TOC/FOC Track Access Contracts, particularly Schedule 4 and Schedule 8.
- Aware of train and possession planning processes.
- Aware of commercial sensitivity within the railway industry.
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Consulting
Industries: Rail Transportation
Claims Manager in London employer: Freightliner Group Ltd
Contact Detail:
Freightliner Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager in London
✨Tip Number 1
Network with industry professionals! Attend rail transport events or join online forums where you can connect with others in the field. This can lead to valuable insights and potential job leads.
✨Tip Number 2
Prepare for interviews by practising common claims management scenarios. Think about how you'd handle specific situations related to commercial claims and be ready to discuss your strategies.
✨Tip Number 3
Showcase your communication skills during interviews. Be clear and concise when discussing your experience, and demonstrate how you've successfully managed relationships with stakeholders like Network Rail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Manager role. Highlight your experience with commercial claims and any relevant knowledge of the railway industry. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since exceptional written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and concise, and make sure to proofread for any errors. We love a polished application!
Highlight Your Teamwork Experience: We value collaboration at StudySmarter, so be sure to mention any experiences where you've worked effectively in a team. Share examples of how you’ve supported colleagues or resolved disputes, as this will resonate well with us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Claims Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Freightliner Group Ltd
✨Know Your Claims Inside Out
Make sure you understand the commercial and liquidated claims processes thoroughly. Familiarise yourself with the specifics of Network Change and Schedule 8 Service Variation and Cancellation. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As a Claims Manager, you'll need exceptional written and verbal communication skills. Prepare examples of how you've effectively communicated with various stakeholders in the past. Be ready to discuss how you can build and maintain productive relationships, as this is crucial for the role.
✨Demonstrate Your Negotiation Prowess
Since negotiation is key in this role, think of specific instances where you've successfully negotiated outcomes. Highlight your ability to influence at all levels and how you’ve managed disputes or queries in previous positions. This will show that you're capable of handling the complexities of claims management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex challenges. Think through potential claim situations you might face and how you would approach them. This preparation will help you articulate your thought process during the interview.
