Claims Manager

Join our team as a Claims Manager on a full‑time, permanent basis!

Purpose of the Role

The role is responsible for commercial and liquidated rail claims for Freightliner Intermodal. The Claims Manager is required to lead and manage the commercial claim process, from intent to claim to payment for Network Change (Part G of Network Code) and to lead and manage the liquidated claim process for weekly and periodic claims falling under Schedule 8 Service Variation and Cancellation (SV&C) including late notice, and Schedule 4 Category 1 and 2.

There are also wider opportunities to support and develop knowledge in other business areas such as Performance, Policy and Track Access management.

Main duties and responsibilities

• Act as the main point of contact for Network Rail to ensure that claims are submitted within contractual timescales and processed in a timely manner.
• Prepare high‑quality validated claims to Network Rail, liaising with finance, planning, operations and commercial teams to gather evidence required for claims submission.
• Implement new processes and negotiate with Network Rail to agree methodologies as required.
• Manage the relationship with Network Rail to ensure that all claims are successfully managed through to payment. Collaborate closely with internal teams to resolve disputes and queries regarding claims.
• Promote the value of commercial claims by regularly tracking progress and reporting results internally, providing data to support internal decision‑making and performance tracking.
• Act as a key link between Network Rail and Freightliner’s Insurance team, helping drive improved resolution and efficient solutions for rail damage claims (Clause 10.2 and 10.1 of the Track Access Contract).
• Provide expert claims guidance to raise awareness and support understanding within the Freightliner business.
• Liaise with Train Planning to review the pipeline of possessions to identify potential and future claims.
• Support Line Manager in identifying all potential claim opportunities.

KPI’s/Performance Measures

• Periodic submission of Category 3 claims within contractual timescales.
• Weekly submission of SV&C claims within contractual timescales.
• Periodic submission of Category 1 and 2 claims within contractual timescales.
• Regular reporting on approved claims and successful payments.

Personal Specifications

• Exceptional written and verbal communication skills.
• Strong advocacy skills, able to influence and negotiate at all levels and effectively promote Freightliner’s position.
• Confident, engaging communicator with the ability to build and maintain productive relationships across the business and with external partners.
• Proven ability to form strong working relationships at all levels, both internally and externally.
• Demonstratable teamwork skills, actively supporting colleagues and fostering a positive, cooperative work culture.
• Driven to deliver results and committed to seeing complex challenges through to resolution.
• Knowledge of railway operation and rail industry structure.
• Working knowledge of the Network Code.
• Working knowledge of TOC/FOC Track Access Contracts, particularly Schedule 4 and Schedule 8.
• Awareness of train and possession planning processes.
• Awareness of commercial sensitivity within the railway industry.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting

Industries

Rail Transportation