Rail IT Specialist in Birmingham

Together, we move what matters. We are at the start of something powerful. Heavy Haul Rail was created with a simple but transformative belief: the UK deserves a smarter, cleaner, more resilient freight future. And we have the opportunity to build it.

Every role in this business carries purpose. Whether you work in operational delivery, driving trains, engineering, or business support, the work you do contributes directly to reducing emissions, easing road congestion, strengthening supply chains and powering British industry. This is meaningful work, with real impact.

Who we are: Heavy Haul Rail (HHR) is the UK’s next-generation rail freight partner built for a sector ready to evolve. We believe it’s time to move differently. Congested roads, rising emissions, fragile supply chains. These aren’t just logistical challenges; they’re environmental and economic wake-up calls. We’re here to lead the modal shift, helping businesses transition from road to rail with confidence, clarity, and measurable impact.

We move 17 million tonnes of freight a year for customers in the industrial, energy and construction markets. The company operates 95 locomotives and over 1000 wagons. HHR’s team of 950 supports customer deliveries to over 100 locations across the UK, running 250 trains per week. HHR also supports the renewal and maintenance of the rail infrastructure and supports passenger train operators and rolling stock companies, including the provision of drivers and route conducting services.

The Purpose of Your Role: Overall, every person working for HHR should align with HHR’s vision: “To become the UK’s most progressive and powerful rail freight partner”. This role is pivotal in delivering smarter, cleaner, and more connected freight solutions, embodying our values:

• Responsible for delivery and development of the Rail technology roadmap
• Responsible for presentation of vendor/industry roadmaps to management teams, agreeing corresponding HHR technology roadmaps
• Manage the translation of future business requirements documentation into solution documents with internal departments and vendors
• Manage defect and issues to completion
• Escalation point for support issues
• Responsible for ensuring support is always available as appropriate
• Responsible for coordinating compliance responsibilities
• Responsible for developing solutions for operational issues using the existing technology estate
• Improving via training or documentation support cycle
• Provide subject matter expertise to both operations and planning teams as necessary, supporting the departments with any reasonable assistance that is required, dependent on current duties
• Support the operations director as required
• Provide support, specifically that from an operational nature to other departments within the business as necessary using current and historic knowledge
• Follow HS&E procedures to ensure safe working practices, prevent pollution, minimise impacts, maintain competence, and report incidents

3+ years of experience of running multiple complex projects including risk management, action and KPI tracking. Experience in implementing complex IT projects including working with business stakeholders to capture full system benefits. Ability to break down complex problems using frameworks and prioritise action and approach accordingly. Ability to deliver through others. Experience in logistics/supply chain is desirable. Strong people and stakeholder management skills. Strong presentation skills with the ability to distil and present complex issues to senior stakeholders. Exhibits and lives Heavy Haul Rail’s values. Friendly and approachable. Attacks goals and objectives with drive, energy and enthusiasm. Diligent completion of tasks to a high level. Proactive approach to work, using own initiative. Embraces new challenges; is hands on operationally and gets things done. Sets high standards of work for self and consistently achieves these. High level of integrity and openness, combined with commitment to good governance. Listens attentively to others’ perspectives and provides constructive feedback to enhance offerings.

Purpose that matters. Your work contributes to a cleaner, more efficient freight industry.

Our perks and benefits: Heavy Haul Rail is the UK’s next-generation rail freight partner built for a sector ready to evolve. Our people are our most important asset. We strive to empower our employees, ensuring they are trained and competent, fit for work, always informed, and completely engaged in our culture that places safety and wellbeing firmly at the heart of everything we do. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer considerable career progression, and a rewarding career in an award-winning team alongside:

• Competitive pay
• Fantastic final-salary pension scheme after an initial qualifying period
• Enhanced maternity & paternity pay
• Opportunities for ongoing training and development
• Access to the company's life assurance scheme
• A range of benefits to make your own so you can get the most of your work and home life which will also help save you money and hassle. From reimbursement on health treatments, to savings on new cars.