NOC Support Operative in Birmingham

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

Location: Birmingham - Landor Street

Salary: Base salary - £34,293 including shift allowance. Plus, overtime given OTE £40,000 per annum.

The role involves assisting both internal and external customers of the Vehicle Booking System (VBS), Gate Management System (GMS), Transport Operating System (TOPS), Terminal Operating System (IPRO) and general traffic office administration by providing a professional and efficient customer service.

Why join us?

• Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme, life insurance coverage and enhanced sick pay.
• Career Development and Progression: Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
• Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
• Generous family friendly provision with enhanced maternity and paternity pay. We are proud to be a Work180 endorsed employer.
• Employee Well-being and Support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.

Main Tasks of Job:

• Handling of customer enquiries regarding help and support in the use of the VBS system.
• Providing training for new internal or external users of the VBS system.
• VBS exception management, dealing with issues arising from VBS booking pre or during the gate process.
• Maintaining accurate data within the VBS undertaking account creation and deletion where necessary.
• Providing constructive feedback on new functionality and undertaking testing within the VBS system before it is made available to the end users.
• Gate Management System exception management, dealing with all issues in the GMS for example container or size/type read.
• Controlling internal truck access in GMS where VBS bookings are not required.
• Handling of COREOR (EDI) exceptions for release and acceptance references.
• Maintaining accurate data within Fresh Service ticket management system.
• Following step by step diagnostics.
• Implementing back up processes when applicable.
• Performing general traffic office admin duties when required.
• Visually checking containers and ensuring dangerous and hazardous goods are declared and properly labelled.
• Inputting data to the relevant operational computer systems (TOPS, IPRO etc.) so that container movement records and container storage records are kept accurate and up to date.
• Utilising the systems functionality to plan rail container movements.
• Providing first line support for IPRO (Main operating system) for terminal operatives.

Key Skills Requirements:

• Must be prepared to work shift patterns across a 24/7 time-period.
• Apply a diplomatic and tactful approach to resolving any associated conflict management situations e.g., customers, both internal and external.
• Knowledge of TOPS road would be preferred, but not essential.
• Demonstrate a strong customer service focus.
• Possess a good understanding of company requirements and confidence with regard to associated responsibilities.
• Highly organised and able to work to challenging deadlines whilst maintaining compliance.
• Proficient in the use of standard industry software including a good working knowledge of Excel.
• Good working knowledge of Freightliner Operating Systems.
• Ability to work on own initiative and as part of a team together with the ability to problem solve for customers.
• Good oral and written communication skills.
• Accurate with the input of numerical data.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.