At a Glance
- Tasks: Manage customer queries, order processing, and improve systems for better service.
- Company: Join a dynamic team in a leading supply chain and operations company.
- Benefits: Full-time role with hands-on experience and growth opportunities.
- Other info: Exciting graduate program with diverse operational experiences.
- Why this job: Gain valuable skills in customer service and logistics while making a real impact.
- Qualifications: Recent degree in Supply Chain, Business, or related field required.
The predicted salary is between 25650 - 31350 £ per year.
The Customer Service Graduate role is designed to build well-rounded operational and customer-facing expertise within our business. During this specific rotation, you will bridge the gap between front-line customer engagement, warehouse logistics, and system workflows (ERP/WMS). You will gain hands-on experience in managing customer queries, order processing, inventory visibility, and warehouse dispatch alignment while identifying system and process improvement opportunities to enhance overall customer satisfaction.
Key Responsibilities & Accountabilities
- Customer Service & Order Management: Receive, log, and process customer orders, enquiries, and feedback via phone, email, and customer portal channels accurately and within agreed SLAs. Act as a key communication link between customers and operational teams regarding lead times, order status, stock availability, and delivery updates. Resolve customer issues, claims, and returns in a timely, professional manner, ensuring root causes are documented.
- Warehousing & Logistics Alignment: Work closely with warehouse floor personnel, dispatch leads, and transport planners to monitor order fulfillment cycles. Track order picking, packing, and dispatch schedules to ensure on-time and in-full (OTIF) delivery. Assist in investigating inventory discrepancies, stock movement delays, or consignment tracking issues. Participate in warehouse floor walk-throughs and gain practical insight into inventory storage, cycle counts, and freight handling.
- Systems & Process Optimisation: Utilize internal systems (ERP, WMS, and CRM) to maintain accurate customer and order master data. Map order-to-delivery workflows to identify bottlenecks, system errors, or manual workarounds. Assist in testing, refining, and implementing system enhancements or reporting dashboards related to order processing and warehouse dispatch. Support the development of standard operating procedures (SOPs) for integrated customer service and warehousing processes.
- Continuous Improvement & Projects: Contribute to rotational cross-functional improvement projects aimed at reducing delivery delays, improving stock accuracy, or enhancing customer communication channels. Prepare basic operational analytics and reporting (e.g., OTIF rates, backorder reports, enquiry resolution times).
Key Relationships
- Internal: Customer Service Team, Warehouse & Logistics Operations, Supply Chain & Inventory Planning, IT & Systems Support, Quality/Compliance.
- External: Commercial Customers, Third-Party Freight & Transport Providers, Field Sales Representatives.
Key Performance Indicators (KPIs)
- Order Accuracy & Timeliness: Order entry speed and accuracy meeting department quality thresholds.
- Customer Satisfaction: Prompt, professional resolution of customer enquiries within designated turnaround times.
- System Data Integrity: Maintenance of clean order and inventory data across ERP and WMS platforms.
- Project Delivery: Active participation and completion of assigned rotation project objectives.
Skills, Knowledge & Attributes
Qualifications & Education: Recent degree or qualification in Supply Chain/Logistics, Business, Information Systems, Commerce, or a related field.
Key Skills & Competencies:
- Systems Aptitude: Comfortable learning and navigating enterprise systems (ERP, WMS, CRM, and Microsoft Office Suite, especially Excel).
- Problem-Solving: Analytical mindset with a passion for diagnosing process breakdowns and proposing practical solutions.
- Communication: Clear, confident written and verbal communication skills with the ability to liaise effectively between office and warehouse floor teams.
- Customer Focus: Strong service orientation with an eagerness to understand customer needs and deliver positive outcomes.
- Adaptability & Drive: High energy, curiosity, and a willingness to learn across diverse operational environments.
Customer Service Graduate in Orpington employer: Freighter Group
As a Customer Service Graduate at our Melbourne (Brooklyn) location, you will be part of a dynamic team that values collaboration and continuous improvement. We offer a supportive work culture that encourages professional growth through hands-on experience in customer service, warehousing, and systems optimisation. With a focus on employee development and a commitment to enhancing customer satisfaction, this role provides a unique opportunity to make a meaningful impact while advancing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Graduate in Orpington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Freighter Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Freighter Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Graduate in Orpington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Freighter Group:Your cover letter is your chance to shine! Tell us why you want to work at Freighter Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Freighter Group!
How to prepare for a job interview at Freighter Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
