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- Tasks: Provide top-notch technical support for SaaS products and troubleshoot customer issues.
- Company: Join a leading SaaS solutions business focused on dynamic delivery route planning.
- Benefits: Enjoy a competitive salary, annual bonus, and hybrid work options after 3 months.
- Why this job: Be part of a small, collaborative team in a vibrant office just 5 minutes from the station.
- Qualifications: No specific qualifications required, just a passion for tech and helping others.
- Other info: Work hours are Monday to Friday, 8:30-17:00, with an on-site gym for fitness enthusiasts.
The predicted salary is between 24000 - 42000 £ per year.
Job Description
Job Title: Level 2 Technical Support Agent – (SaaS)
Location: Brighton (Central, 5 mins from station)
Salary: £30,000 + up to 10% annual bonus
Gym on site
Hours: Monday to Friday, 8:30-17:00
After 3 months role will be Hybrid with 3 days in the office and 2 days at home
Office of up to 12 staff
Our client are a leading SaaS solutions business for dynamic delivery route planning and optimisation. They wor…
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Technical Support Agent - Level 2 - SaaS employer: Freight Personnel
Contact Detail:
Freight Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Agent - Level 2 - SaaS
✨Tip Number 1
Familiarise yourself with the specific SaaS products and services offered by our company. Understanding the features and benefits of our solutions will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to software applications. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in customer support roles, particularly in a technical capacity. Highlighting specific examples of how you've resolved issues or improved customer satisfaction will showcase your suitability for the role.
✨Tip Number 4
Network with current or former employees of our company on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application process.
We think you need these skills to ace Technical Support Agent - Level 2 - SaaS
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Level 2 Technical Support Agent. Tailor your application to highlight relevant experience in SaaS and technical support.
Highlight Relevant Skills: Make sure to emphasise your technical skills, problem-solving abilities, and any experience with SaaS solutions. Use specific examples from your past roles to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for this position. Mention your enthusiasm for working in a dynamic environment and your commitment to providing excellent customer support.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Freight Personnel
✨Understand the SaaS Landscape
Familiarise yourself with the Software as a Service (SaaS) model and its benefits. Be prepared to discuss how it differs from traditional software solutions, as this knowledge will demonstrate your industry awareness.
✨Showcase Your Technical Skills
Be ready to discuss your technical expertise, especially in troubleshooting and problem-solving. Prepare examples of past experiences where you successfully resolved technical issues, particularly in a SaaS environment.
✨Emphasise Communication Skills
As a Technical Support Agent, clear communication is key. Practice explaining complex technical concepts in simple terms, as you may need to assist customers who are not tech-savvy.
✨Research the Company
Learn about the company's products and services, especially their dynamic delivery route planning solutions. This will help you tailor your answers and show genuine interest in the role and the company.
