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- Tasks: Manage logistics operations and ensure smooth transport of goods across various modes.
- Company: Dynamic international logistics provider with a focus on innovation and customer service.
- Benefits: Competitive salary, 25 days holiday, pension, and opportunities for career growth.
- Other info: Flexible shifts available, including nights and weekends, with travel opportunities.
- Why this job: Join a fast-paced environment and make a real impact in the logistics industry.
- Qualifications: Experience in logistics and strong communication skills are essential.
Our client based in Redditch, Worcestershire are a UK-based, international logistics and warehousing provider specialising in end-to-end supply chain management, particularly for the automotive, aerospace, and manufacturing sectors. They offer multimodal transport (road, air, sea, rail), bonded warehousing, and customs services across the UK and Europe.
Due to expansion and the onboarding of new accounts, a number of Logistics Coordinator positions across various shifts including Nights and 4 on 4 off Days have become available offering a good package of £32,000 to £33,000 plus 25 days holidays, pension etc.
The Logistics Coordinators are responsible for:
- Managing customer enquiries/orders by phone and email and loading them onto the system
- Booking and tracking shipments
- Quoting shipments for EU and UK transport
- Customer service admin
- Offering multiple solutions
- Dealing with line stoppage situations
- Offering airfreight solutions
- Sourcing and communicating with suppliers required for transport
- Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs
- Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system
- Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability
- Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
- Ensuring jobs are completed on the system and checked prior to invoicing
- Ensuring paperwork is filed accurately and in a timely manner
- Managing priorities to achieve desired results and deadlines
- Liaising with Operations, Accounts and Warehouse
- Effective escalation of issues relating to customer/company/System requirements
- Maintenance of system data and its integrity
- Managing and monitoring KPIs
- Ensuring all support tasks are undertaken and completed in a timely and accurate manner
Overall Purpose / Scope of Position:
- The candidate MUST be able to demonstrate a full understanding of the transport forwarding industry, be able to communicate effectively, be highly organised and remain focused under pressure.
- They must take control of the management, planning and tracking of movement of goods from A to B using methods of freight such as Hand carry, Airfreight and Road travel to achieve the result for the customer.
- The post holder must be in full control at all times and be able to communicate at the highest level.
- Must have a can-do attitude and a desire to get the job done right first time, with a total quality service at the right cost.
- Candidate must have a winning mentality.
Working Conditions / Other features of Job:
- Hours are 44 per week Monday to Sunday, shifts as required - this will contain Weekends.
- Will include requirements to travel to Customer and Supplier sites.
Qualifications:
- Must be computer literate including MS Office, email, spreadsheets and databases
- Good level of numeracy and literacy
- 5 GCSEs or equivalent
- CPC (an advantage but not essential)
Job Skills:
- Sound knowledge of the Transport and Freight forwarding industry
- Account management and development
- Good communication skills
- KPI management
Experience:
- Similar role within the industry
- European planning experience is essential
Personal Competencies:
- Must have a 'Can Do Attitude' and a desire to improve
- Must be able to resolve and prioritise conflicting requirements
- Good listener with the ability to resolve issues
- Able to identify improvements and see those improvements through to implementation
- Customer and service focused
- Self-managing and good attention to detail
- Second language is an advantage
- Ability to multitask and prioritise
- Highly organised with the ability to remain focused under pressure
- Flexibility and a team player
Logistics Coordinator in Redditch employer: Freight Personnel
Contact Detail:
Freight Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their supply chain processes and be ready to discuss how your skills can help them manage logistics more effectively.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled challenging situations in previous roles, especially those that required quick thinking and effective communication.
✨Tip Number 4
Apply through our website for the best chance of landing that Logistics Coordinator role. We love seeing candidates who are proactive and take the time to connect with us directly!
We think you need these skills to ace Logistics Coordinator in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Coordinator role. Highlight your experience in transport forwarding and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your can-do attitude and how you handle pressure, as these are key traits we’re looking for.
Showcase Your Communication Skills: Since effective communication is crucial in this role, make sure to demonstrate your communication skills in your application. Whether it's through clear language in your CV or cover letter, we want to see you can convey information effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Freight Personnel
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of the transport forwarding industry. Understand the key terms and processes involved in logistics, especially those related to multimodal transport and customs services. This will help you answer questions confidently and show that you're serious about the role.
✨Show Off Your Communication Skills
Since the job involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. This will demonstrate your ability to handle enquiries and maintain strong relationships.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Think of specific instances where you successfully juggled various responsibilities under pressure. This will highlight your ability to stay organised and focused, which is crucial for a Logistics Coordinator.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about potential line stoppage situations or how you would handle a customer complaint. Practising these scenarios will help you showcase your can-do attitude and your approach to achieving results.