New Remote UK home based Carrier Manager role has arisen specialising in the delivery B2C into the USA ecommerce market & managing carriers within the US.
Interested in this role You can find all the relevant information in the description below.
Type: Full-time
Reporting line: Head of Carrier Management
Our client are a Global International Cross-Border eCommerce delivery specialist, with a current focus on the USA market which is their biggest lane. Built by logistics experts frustrated by the limitations of traditional providers, our client combine deep operational expertise with exceptional customer service to help retailers deliver to over 200 countries, including complex and underserved markets.
The Role
Carrier partnerships are central to the success of our clents cross-border delivery solutions. The Carrier Management team is responsible for building strong working relationships with their carrier partners, monitoring performance, supporting service improvement, and ensuring that their internal teams have the right information to deliver an excellent customer experience.
We are searching for a Carrier Manager whose primary focus will be the day-to-day management and development of our clients USA carrier partnerships. You will take ownership of key US carrier relationships, performance, escalations, processes and service development, while also supporting other carrier partnerships across the wider network where required.
Working closely with US carrier partners and internal teams, you will help ensure services perform effectively, issues are escalated and driven through to resolution, and opportunities to improve or expand our clients US delivery proposition are identified and progressed. The role requires strong partnership management, analytical and communication skills, with the USA portfolio forming the predominant focus of the position.
Key Responsibilities
- Own and manage daily delivery performance across assigned USA carrier partners, maintaining performance trackers, identifying trends and exceptions, and communicating results to the Carrier Management Team and wider internal stakeholders where required.
- Act as a key day-to-day relationship owner for assigned USA carrier partners, covering performance management, issue resolution, process improvement, product development and opportunity identification.
- Lead and coordinate carrier escalations relating to the USA portfolio, ensuring actions are clearly owned, followed through and resolved within appropriate timescales, while developing internal ways of working to improve escalation management.
- Maintain a detailed understanding of assigned US carrier service propositions, operational processes and capabilities, ensuring internal collateral remains accurate and improvements or gaps are identified. xsabvtc
- Attend and contribute to regular internal and external stakeholder meetings, prepared to discuss US carrier performance, ongoing issues, service developments, operational priorities and opportunities for improvement.
- ...
Carrier Manager - USA Market in Newton employer: Freight Personnel
Join a dynamic and supportive team at our well-established freight forwarder, where your role as a Freight Customs Clerk will be pivotal in delivering exceptional service to our clients. With a strong emphasis on employee growth, we offer competitive salaries, generous holiday allowances, and regular incentives, all within a collaborative work culture that values your contributions. Located in a thriving area, this position not only provides meaningful work but also the opportunity to develop your skills in a fast-paced environment.
