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- Tasks: Provide top-notch customer service and generate sales for air freight.
- Company: Established GSA with contracts with major airlines, thriving in a competitive market.
- Benefits: Salary up to £32,000, 20 days annual leave, pension scheme, and annual bonus.
- Why this job: Join a dynamic team and make an impact in the air freight industry.
- Qualifications: Experience in customer-focused roles, preferably in GSA or air freight.
- Other info: Monday to Friday hours with a supportive work environment.
The predicted salary is between 26000 - 32000 £ per year.
Our client is a well-established GSA with contracts with major airlines, there sizable portfolio demonstrates their ability to achieve excellent results for airlines of all sizes in an extremely competitive market.
We are now recruiting at their Hounslow office for an Internal Sales Agent – Air Freight
Your role will be to provide customers with the best-in-class customer experience to their Freight forwarding and airline customers, in order to maximise revenue opportunities & grow market share.
You and the team generate revenue from a portfolio of freight forwarder customers by maintaining a call plan in order to identify opportunity & grow market share for their Airlines. Handling correspondence received into the Sales e-mail inbox and chasing all quotes to gain the sale or close enquiries. Creating and distributing sales related documents.
Main responsibilities
Contacting customers to generate sales for light flights, passing sales leads to external sales when necessary and feeding back with quotes within departments agreed time frames.
Records all tele-sales communication in sales reports and stores on the shared drive. Keeps the database up to date with accurate contact, customer and contact details.
Dealing with e-mails received into the Sales Mailbox and where required offering competitive pricing in line with customer requirements & in line with airline\’s approval.
Chases pending quotes in order to improve conversion rate, offering a counter rate, if need be, in order to win the business.
Ensuring Contract rate spreadsheet is updated as well as Cargospot. Using the spreadsheet to drive contract rate reviews within the team. Also, to ensure they are distributed to the customer & internally
Providing support when tenders for new Airlines are received, including market intelligence data, & preparing presentations/submissions.
Providing support when tenders from our customers are received, including customer intelligence data, rate/PB utilisation analysis. Using internal data to provide competitive pricing and accurate information in line with Airlines approval.
Dealing with Reservation calls in peak periods
Skills & Knowledge Required:
* In order to apply for this role, you will have worked in customer focused / commercial internal role for GSA, airline or be working for a freight forwarder in an air freight role
* Customer focused
* Work well under pressure.
* Work well both as part of a team and individually.
* Good Customer Services skills both written and spoken.
Benefits
Salary: £26,000 to £32,000
Hours of work Monday to Friday 0900 – 1730 with 30 mins lunch break.
20 days paid annual leave to start rising
Contributory Pension Scheme.
Death In Service Policy.
Annual Bonus.
Internal Sales Agent - GSA / Airfreight in Hounslow employer: Freight Personnel
Contact Detail:
Freight Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Agent - GSA / Airfreight in Hounslow
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and their position in the airfreight market. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate how your experience aligns with the role of Internal Sales Agent. Think about specific examples from your past that demonstrate your customer service skills and ability to generate sales.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and what they look for in candidates. Plus, it might just give you an edge when it comes to getting noticed!
✨Tip Number 4
Don’t forget to follow up! After any interviews or conversations, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Internal Sales Agent - GSA / Airfreight in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Sales Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about air freight and how your previous experience makes you a great fit for this role. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since this role involves a lot of correspondence, make sure your written communication is clear and professional. We love candidates who can express themselves well, so pay attention to grammar and structure in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Freight Personnel
✨Know Your Stuff
Before the interview, make sure you understand the air freight industry and the role of a GSA. Brush up on key terms and concepts related to freight forwarding and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a top-notch customer experience, be ready to share specific examples from your past work. Think of situations where you went above and beyond for a customer or successfully resolved a challenging issue. This will demonstrate your customer-focused mindset.
✨Prepare for Role-Play Scenarios
Interviews for sales roles often include role-play scenarios. Practice how you would handle a call with a potential customer, focusing on how to identify their needs and offer solutions. This will help you feel more comfortable during the actual interview and showcase your sales skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, the company's growth plans, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
