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- Tasks: Deliver top-notch customer service and support for air freight operations.
- Company: Established GSA with strong airline partnerships and a competitive edge.
- Benefits: Attractive salary, career development opportunities, and a supportive team environment.
- Why this job: Join a dynamic team and make a difference in the air freight industry.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting growth potential in a fast-paced industry.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a well-established GSA with contracts with major airlines, there sizable portfolio demonstrates their ability to achieve excellent results for airlines of all sizes in an extremely competitive market. We are now recruiting at their Hounslow office for an Internal Sales Agent – Air Freight Your role will be to provide customers with the best-in-class customer experience to their Freight forwarding and airline customers, in order to maximise revenue opportunities & grow market share. You and the team generate revenue from a portfolio of freight forwarder customers by maintaining a call plan in order to identify opportunity & grow market share for their Airlines. Handling correspondence received into the Sales e-mail inbox and chasing all quotes to gain the sale or close enquiries. Creating and distributing sales related documents. Main responsibilities Contacting customers to generate sales for light flights, passing sales leads to external sales when necessary and feeding back with quotes within departments agreed time frames. Records all tele-sales communication in sales reports and stores on the shared drive. Keeps the database up to date with accurate contact, customer and contact details. Dealing with e-mails received into the Sales Mailbox and where required offering competitive pricing in line with customer requirements & in line with airline\’s approval. Chases pending quotes in order to improve conversion rate, offering a counter rate, if need be, in order to win the business. Ensuring Contract rate spreadsheet is updated as well as Cargospot. Using the spreadsheet to drive contract rate reviews within the team. Also, to ensure they are distributed to the customer & internally Providing support when tenders for new Airlines are received, including market intelligence data, & preparing presentations/submissions. Providing support when tenders from our customers are received, including customer intelligence data, rate/PB utilisation analysis. Using internal data to provide competitive pricing and accurate information in line with Airlines approval. Dealing with Reservation calls in peak periods Skills & Knowledge Required: * In order to apply for this role, you will have worked in customer focused / commercial internal role for GSA, airline or be working for a freight forwarder in an air freight role * Customer focused * Work well under pressure. * Work well both as part of a team and individually. * Good Customer Services skills both written and spoken. Benefits Salary: £26,000 to £32,000 Hours of work Monday to Friday (Apply online only) with 30 mins lunch break. 20 days paid annual leave to start rising Contributory Pension Scheme. Death In Service Policy. Annual Bonus
Internal Sales Agent - GSA / Airfreight employer: Freight Personnel
Contact Detail:
Freight Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Agent - GSA / Airfreight
✨Tip Number 1
Network like a pro! Reach out to people in the airfreight industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their competitors, and be ready to discuss how your skills can help them provide that best-in-class customer experience they’re after.
✨Tip Number 3
Show off your passion for airfreight! When you get the chance, share your enthusiasm for the industry and how you can contribute to their success. It’s all about making a memorable impression!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Internal Sales Agent role, so make sure you take advantage of everything we offer.
We think you need these skills to ace Internal Sales Agent - GSA / Airfreight
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. We want to see how you can bring your skills to the table, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about airfreight and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Customer Service Skills: Since the role focuses on providing a top-notch customer experience, make sure to highlight any previous roles where you've excelled in customer service. We’re looking for examples that demonstrate your ability to handle challenges with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Freight Personnel
✨Know Your Airfreight Basics
Make sure you brush up on your airfreight knowledge before the interview. Understand key terms, processes, and the competitive landscape of the industry. This will show that you're not just interested in the role but also knowledgeable about the field.
✨Showcase Your Customer Service Skills
Since the role focuses on providing a best-in-class customer experience, prepare examples from your past where you've excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a client.
✨Research the Company
Take some time to learn about the company’s contracts with major airlines and their portfolio. Being able to discuss their achievements and how you can contribute to their success will impress the interviewers and demonstrate your genuine interest.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about their sales strategies, team dynamics, or how they measure success in the role. This shows that you’re engaged and thinking critically about how you fit into their team.
