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For Companies At a Glance
- Tasks: Provide top-notch customer service and generate sales for air freight.
- Company: Established GSA with contracts with major airlines, based in Hounslow.
- Benefits: Salary between £26,000 to £32,000, 20 days annual leave, and a contributory pension scheme.
- Why this job: Join a dynamic team and grow your career in the exciting air freight industry.
- Qualifications: Experience in customer-focused roles within GSA, airlines, or freight forwarding.
- Other info: Monday to Friday hours with opportunities for annual bonuses.
The predicted salary is between 26000 - 32000 £ per year.
Job Description
Our client is a well-established GSA with contracts with major airlines, there sizable portfolio demonstrates their ability to achieve excellent results for airlines of all sizes in an extremely competitive market.We are now recruiting at their Hounslow office for an Internal Sales Agent – Air FreightYour role will be to provide customers with the best-in-class customer experience to their Freight forwarding and airline customers, in order to maximise revenue opportunities & grow market share.You and the team generate revenue from a portfolio of freight forwarder customers by maintaining a call plan in order to identify opportunity & grow market share for their Airlines. Handling correspondence received into the Sales e-mail inbox and chasing all quotes to gain the sale or close enquiries. Creating and distributing sales related documents.Main responsibilities Contacting customers to generate sales for light flights, passing sales leads to external sales when necessary and feeding back with quotes within departments agreed time frames.Records all tele-sales communication in sales reports and stores on the shared drive. Keeps the database up to date with accurate contact, customer and contact details.Dealing with e-mails received into the Sales Mailbox and where required offering competitive pricing in line with customer requirements & in line with airline's approval. Chases pending quotes in order to improve conversion rate, offering a counter rate, if need be, in order to win the business.Ensuring Contract rate spreadsheet is updated as well as Cargospot. Using the spreadsheet to drive contract rate reviews within the team. Also, to ensure they are distributed to the customer & internallyProviding support when tenders for new Airlines are received, including market intelligence data, & preparing presentations/submissions.Providing support when tenders from our customers are received, including customer intelligence data, rate/PB utilisation analysis. Using internal data to provide competitive pricing and accurate information in line with Airlines approval.Dealing with Reservation calls in peak periodsSkills & Knowledge Required:* In order to apply for this role, you will have worked in customer focused / commercial internal role for GSA, airline or be working for a freight forwarder in an air freight role* Customer focused * Work well under pressure. * Work well both as part of a team and individually. * Good Customer Services skills both written and spoken.BenefitsSalary: £26,000 to £32,000Hours of work Monday to Friday 0900 – 1730 with 30 mins lunch break.20 days paid annual leave to start rising Contributory Pension Scheme. Death In Service Policy.Annual Bonus.
Internal Sales Agent - GSA / Airfreight employer: Freight Personnel
Contact Detail:
Freight Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Agent - GSA / Airfreight
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and their position in the airfreight market. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate how your experience aligns with the role of Internal Sales Agent. Think about specific examples from your past that demonstrate your customer service skills and ability to generate sales.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and the sales process. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Sales Agent - GSA / Airfreight
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Sales Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about air freight and how your previous experiences make you a great fit for this role. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since this role involves a lot of correspondence, make sure your written application reflects your strong communication skills. Use clear and concise language, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Freight Personnel
✨Know Your Stuff
Make sure you understand the air freight industry and the role of a GSA. Brush up on key terms and concepts related to freight forwarding and airline operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer experiences, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you turned a challenging customer interaction into a positive outcome.
✨Prepare for Role-Play Scenarios
You might be asked to handle a mock sales call or respond to a customer email during the interview. Practise these scenarios beforehand so you can demonstrate your ability to think on your feet and provide competitive pricing or solutions under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s strategies or challenges in the air freight market. This shows that you’re not just interested in the job, but also in how you can contribute to their success.
