At a Glance
- Tasks: Lead and develop international and eCommerce teams while managing carrier partnerships.
- Company: One of the UK's largest tech-enabled distribution businesses.
- Benefits: Competitive salary, bonus scheme, car allowance, and pension contributions.
- Other info: Dynamic environment with excellent training and career growth opportunities.
- Why this job: Join a fast-growing company and make a real impact in eCommerce.
- Qualifications: Experience in international eCommerce and strong people management skills.
The predicted salary is between 75000 - 75000 £ per year.
Our client, one of the most technologically enabled distribution businesses operating in the UK today, is recruiting for a Head of International and eCommerce. They currently have a brilliant opportunity for an experienced, successful, energetic and entrepreneurial individual to join their fast-growing team.
WHO ARE THEY: The company is one of the UK's largest distribution businesses specialising in domestic and international e-commerce delivery solutions. The Group has a vast array of services to offer its customers and is a sales-led business with a 'one stop' shop philosophy. Their customers range from fast-growing SME e-commerce businesses to large blue-chip organisations. Their operations are best in class, and their dedicated account management and customer service teams set them apart from the rest.
Overview of the role: The company is looking for an ambitious individual to join their growing International and eCommerce team. Working directly with the Group International and eCommerce Director, you will manage the current support teams and final mile carrier partners, ensuring their products, services and integrations are fit for purpose and compliant. This will include understanding and managing all international regulatory changes, including taxes and duties, local trading rules, ensuring clients are ahead of all changes to offer the best knowledge and service at all times. You will also work with the sales team to develop new products and services, including new marketplace or WMS integrations and solutions.
What you'll do:
- Manage and develop the current e-commerce and international teams, evaluating all roles to achieve maximum efficiency and minimise cost
- Manage and develop carrier partner agreements, current and new
- Manage, maintain and improve carrier partner SLA
- Identify and implement new carrier partners and services, liaising externally and internally
- Work with Commercial and Finance to maximise profitability by carrier route and lanes
- Ensure adherence to Marketplace rules as an accredited carrier (Amazon, eBay and others)
- Keep ahead of market developments, specifically international, ensuring all services and systems are fit for purpose
- Build and develop strong relationships with internal and external stakeholders
They are looking for:
- Industry Specific Expertise and Specialisms
- Experience in the international and eCommerce sector
- Extensive knowledge of the international mail and parcel market, including regulatory, tax, duty and compliance
- Strong and demonstrable people management skills, with experience of managing a successful team
- Strong project management skills, with the ability to manage a task from cradle to grave
- Midlands or South based location
- Existing relationships with multiple final mile carrier partners, WMS, OMS and marketplaces - highly desirable
- Strong knowledge of IT systems
Personal Skills:
- Logical thinker and good with numbers, commercially minded
- High attention to detail
- Determined and persistent
- Able to use your own initiative and quick thinking
- Natural problem solver
- Able to make solid and logical decisions
- Calm under pressure
- Team player
- Able to multi-task and manage multiple tasks concurrently
What we can offer you:
- A successful career in a fast-growing, customer-centric and entrepreneurial business
- A competitive salary and annual bonus scheme
- Circa £70,000 - £85,000 plus a generous bonus
- Car allowance
- Company contribution pension scheme
- Life Assurance
- Full business-related expenses paid
- Excellent internal training support to meet role requirements
Head of International and eCommerce employer: Freight Personnel
As a leading player in the freight forwarding industry, we pride ourselves on fostering a dynamic and supportive work culture that empowers our employees to excel. With competitive salaries and comprehensive benefits, including opportunities for professional development and growth, we ensure that our team members thrive in their roles while enjoying a balanced work-life environment. Located in a vibrant area, our office offers unique advantages such as easy access to transport links and a collaborative atmosphere that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Head of International and eCommerce
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Freight Personnel, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Freight Personnel!
We think you need these skills to ace Head of International and eCommerce
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Freight Personnel, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Freight Personnel and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Freight Personnel that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Freight Personnel
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
