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- Tasks: Provide top-notch customer service and manage freight bookings daily.
- Company: Join a growing Freight Forwarder in Bradford, excelling in Sea Freight Exports.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values excellence and customer satisfaction in the logistics industry.
- Qualifications: Good standard in Maths and English; experience in freight or shipping is essential.
- Other info: Flexible working and a supportive team culture await you!
The predicted salary is between 24000 - 36000 £ per year.
A new Freight Forwarding Operations / Customer Service opportunity has arisen to work for a growing Freight Forwarder based in an office in Bradford, who operate all Freight Forwarding services, but are particularly strong on Sea Freight Exports.
This role is the foundation of what our Freight client does: to provide excellent levels of service to clients and external sales people. This will be achieved through the role holder's skilled and professional telephone manner, general communication skills, and an in-depth knowledge of the customer service and documentation required for bookings that have differing requirements.
Accountabilities:- Maintain consistent levels of accuracy in data records on all systems used in the role
- Maintain productivity at or above agreed levels
- Work as a team to demonstrate excellence in all aspects of the team's overarching purpose: to provide excellent levels of service to around 50% of our client base
- Demonstrate our Freight client's core values at all times
- Deal with customer queries via telephone/email
- Monitor and maintain shared inbox
- Undertake customer bookings and input data into MultiFreight/CargoWise
- Liaise with Customers, sub-contractors, suppliers, and agents
- Check and send customer documentation
- Produce bills of lading
- Provide bill of lading instructions
- Carry out any other reasonable duties required by the business
- Ability to work independently
- Ability to work as part of a team
- Willingness and ability to be flexible
- Ability to work under pressure
- Ability to multi-task
- Attention to detail
- Decision-making ability
- Good organisational skills
- Good communication skills (verbal and written)
- Ability to use Excel, Word, and Outlook
- Professional telephone manner (particularly with challenging clients)
- Educated to a good standard in Maths and English
- Industry-related qualifications as agreed with line manager
PLEASE ONLY CANDIDATES WITH EXPERIENCE IN ROAD FREIGHT, SEA FREIGHT, AIR FREIGHT OR SHIPPING APPLY.
Freight Operator in Bradford employer: Freight Personnel
Contact Detail:
Freight Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Operator in Bradford
✨Tip Number 1
Familiarise yourself with the specific freight forwarding software mentioned in the job description, like MultiFreight or CargoWise. Having a solid understanding of these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of sea freight exports and the documentation involved. Being able to discuss this confidently will show your potential employer that you're serious about the role.
✨Tip Number 3
Practice your telephone communication skills, especially in handling challenging clients. You might want to role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 4
Network with professionals in the freight forwarding industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
We think you need these skills to ace Freight Operator in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding, customer service, and any specific skills related to sea freight exports. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with customer queries, data management, and your ability to work under pressure, as these are key aspects of the job.
Highlight Relevant Skills: In your application, emphasise your communication skills, attention to detail, and proficiency in using software like Excel, Word, and Outlook. These competencies are crucial for the Freight Operator role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital in this industry.
How to prepare for a job interview at Freight Personnel
✨Showcase Your Communication Skills
As a Freight Operator, you'll need to demonstrate excellent communication skills. During the interview, practice articulating your thoughts clearly and confidently, especially when discussing past experiences where you successfully handled customer queries or challenging situations.
✨Highlight Your Attention to Detail
Given the importance of accuracy in data records and documentation, be prepared to discuss specific examples where your attention to detail made a difference. This could include instances where you caught errors before they became issues or how you ensured compliance with documentation requirements.
✨Demonstrate Teamwork and Flexibility
The role requires working as part of a team while also being able to work independently. Share examples of how you've collaborated with colleagues in the past and how you've adapted to changing circumstances or pressures in a work environment.
✨Familiarise Yourself with Relevant Software
Since the job involves using systems like MultiFreight and CargoWise, it’s beneficial to mention any experience you have with similar software. If you don’t have direct experience, express your willingness to learn and adapt quickly to new technologies.
