Freight Personnel is seeking a Customer Service Supervisor for a Global Distribution company based in the Ealing area of Greater London. You will lead a team of six, ensuring timely, accurate support and a high-quality customer experience across channels, while driving performance and continuous improvement.
Responsibilities include workload planning, coaching, and acting as escalation point, with a focus on process adherence and cross‑functional collaboration to protect customer relationships.
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Customer Service Team Lead - Logistics & Distribution in City of London employer: Freight Personnel
Join a dynamic and supportive team at our well-established freight forwarder, where your role as a Freight Customs Clerk will be pivotal in delivering exceptional service to our clients. With a strong emphasis on employee growth, we offer competitive salaries, generous holiday allowances, and regular incentives, all within a collaborative work culture that values your contributions. Located in a thriving area, this position not only provides meaningful work but also the opportunity to develop your skills in a fast-paced environment.
