At a Glance
- Tasks: Provide top-notch customer service and manage key accounts in a dynamic freight environment.
- Company: Global freight forwarder with a focus on Africa, the Middle East, India, and Pakistan.
- Benefits: Competitive salary, flexible hours, 22 days holiday plus bank holidays, and pension.
- Other info: Proactive team players will thrive in this supportive and collaborative workplace.
- Why this job: Join a vibrant team and make a real impact in the logistics industry.
- Qualifications: Experience in freight forwarding and excellent customer service skills required.
Our client is a global freight forwarder, specialising in shipping to Africa, the Middle East, India, and Pakistan. They work with local partners on every continent to offer the best advice and sea freight forwarding options available. With a well-established freight team, they are looking to strengthen the Sales department by recruiting a Commercial Key Account Freight Clerk to join the team at their offices in Bradford.
This is a key role within the Freight Key Accounts Team where your main duties will be to maintain excellent customer service for all the Key Accounts allocated customers. You will be expected to be proactive in the role and maintain and develop business relationships. Effective communication and close team working is key.
Key Responsibilities:
- Deal with customer queries via telephone/email
- Monitor and maintain shared inbox
- Undertake customer bookings and input data into CargoWise and other systems
- Liaise with Customers, sub-contractors, Suppliers and agents
- Check and send customer documentation
- Produce bills of lading and provide bill of lading instructions
- Networking and undertaking research, where necessary, to keep ahead of competition
- Interpreting and managing customer requirements - speaking with clients to understand, anticipate and meet their needs
Experience required:
- Freight experience
- Previous experience of working in a commercial environment
- Experience of working in import/export freight forwarding company or other Transport/logistics related market
- Excellent customer service and sales skills
- Ability to work to deadlines/targets for self and others
- Strong desire to satisfy customer needs and achieve results
- Proactive and positive attitude
- Active team player
- Good IT skills - with a good knowledge of Microsoft Word, PowerPoint, Excel, and Outlook
Salary and Benefits:
- Salary £26,000 - £30,000 depending on experience
- Working hours - 9-5:15 flex
- Holidays - 22 days + Bank holidays to start
- Pension
Freight Clerk - Key Accounts in Bradford employer: Freight Personnel
Join a dynamic and supportive team at our well-established freight forwarder, where your role as a Freight Customs Clerk will be pivotal in delivering exceptional service to our clients. With a strong emphasis on employee growth, we offer competitive salaries, generous holiday allowances, and regular incentives, all within a collaborative work culture that values your contributions. Located in a thriving area, this position not only provides meaningful work but also the opportunity to develop your skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Clerk - Key Accounts in Bradford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Freight Personnel and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Freight Personnel!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Freight Personnel keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Freight Clerk - Key Accounts in Bradford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Freight Personnel:This is your chance to really connect with the team at Freight Personnel. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Freight Personnel
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Freight Personnel.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Freight Personnel that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Freight Personnel. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
