At a Glance
- Tasks: Welcome guests, manage reservations, and create a vibrant atmosphere at Freight Island.
- Company: Freight Island, Newcastle's exciting food market blending culture, food, and entertainment.
- Benefits: Dynamic work environment, team spirit, and the chance to be part of something unique.
- Other info: Must have weekend availability and thrive in a fast-paced setting.
- Why this job: Be the first and last smile our guests see, making their experience unforgettable.
- Qualifications: Experience with online booking systems and a warm, inclusive attitude.
The predicted salary is between 22000 - 26000 € per year.
Welcome to Newcastle’s Newest Neighbourhood! Freight Island is one of the most exciting, forward-thinking and disruptive food markets in the world. It’s a game changer and more importantly, it has soul. Established in Manchester, Freight Island is bringing an exciting mix of culture, food, drinks and music to Newcastle. An urban oasis where guests can enjoy delicious food, great drinks and live entertainment.
We are looking for organised individuals to help us with the smooth running of reservations. You will be the first person our guests interact with, and the last person they see when they leave! You will create a vibrant and welcoming atmosphere where our guests can enjoy the Freight Island experience. Working in a fast-paced environment, you must work with a sense of urgency and take pride in the levels of service that you are giving to our customers at all times.
Your key responsibilities will include (but are not limited to):
- Giving guests a warm welcome and fond farewell as they enter and leave the venue.
- Liaising with the Security & the Management team.
- Supporting the Management team in taking reservations and responding to all emails promptly and professionally.
- Ensuring that walk-ins are tracked within the reservation system.
- Making sure reserved areas are spotless and ready to be used.
- Creating a fun, upbeat atmosphere.
- Delivering a flawless customer experience every time.
- Working with the whole team to deliver the day-to-day running of the bar.
- Collecting glasses, clearing tables and cleaning up spills.
- Having full knowledge of the site including floor plans, directions, opening times, menus, events and contact information.
- Assisting guests in making a reservation, ensuring they know what they are booking and where.
- Handling all guest questions and requests effectively.
- Using the radio to communicate with staff in a professional manner.
- Assisting the Head Host / Host Supervisor in organising table plans in line with the reservations due in.
- Checking the table plan and ensuring that tables are set accordingly.
- Dealing with deposits/tickets/pre-orders and keeping the bar updated.
- Ensuring all appropriate cleaning duties are carried out.
What you’ll need:
- An infectious smile and outgoing personality.
- Experience in using an online booking system e.g. Design My Night.
- A can-do attitude and calm head when it gets busy.
- Great listening skills.
- Phenomenal organisational, communication and interpersonal skills.
- Able to deliver high standards consistently.
- Experience and ability to work in a fast-paced environment.
- Self-motivation and ability to work using own initiative and under pressure.
- Excellent problem-solving skills, adaptable and flexible.
- A team player – fun, friendly & lead by example.
- Fluent English (spoken and comprehension).
Host in Newcastle employer: Freight Island
Freight Island is an exceptional employer, offering a vibrant and dynamic work environment in the heart of Newcastle. With a focus on employee growth and a culture that values teamwork and creativity, staff members are encouraged to bring their unique personalities to the forefront while delivering outstanding service. The unique setting of Freight Island not only provides a fun atmosphere but also allows employees to engage with a diverse range of guests, making every shift a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Host in Newcastle
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the floor plans, menus, and any special events happening. This way, you can impress guests with your knowledge and make their experience even better.
✨Tip Number 2
Practice your warm welcomes and fond farewells. Remember, first and last impressions are everything! A genuine smile and a friendly chat can set the tone for an amazing visit.
✨Tip Number 3
Stay organised and keep track of reservations like a pro. Use online booking systems efficiently and ensure walk-ins are managed smoothly. This will help maintain that vibrant atmosphere we all love!
✨Tip Number 4
Don’t hesitate to pitch in and help your team when things get busy. Whether it’s clearing tables or assisting with reservations, teamwork makes the dream work! Plus, it shows you’re committed to delivering top-notch service.
We think you need these skills to ace Host in Newcastle
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique vibe and enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to fit the Host position at Freight Island. Highlight any relevant experience with online booking systems and customer service that aligns with what we’re looking for.
Show Your Passion:Express your love for creating a vibrant atmosphere and delivering top-notch customer experiences. We’re all about making lasting impressions, so let us know how you plan to do that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Freight Island!
How to prepare for a job interview at Freight Island
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Freight Island’s concept, layout, and offerings. Understand the vibe they’re going for and be ready to discuss how you can contribute to creating that vibrant atmosphere.
✨Show Off Your People Skills
As a Host, you’ll be the first and last point of contact for guests. Practice your warm greetings and farewells. Think of examples from your past experiences where you’ve created memorable interactions with customers.
✨Demonstrate Organisational Skills
Be prepared to talk about how you manage reservations and handle busy periods. Share specific strategies you’ve used in the past to keep things running smoothly, especially when the pressure is on.
✨Emphasise Teamwork
Freight Island values collaboration, so highlight your ability to work well with others. Share stories that showcase your team spirit and willingness to pitch in wherever needed, whether it’s clearing tables or assisting floor staff.
