At a Glance
- Tasks: Join our Floor Team to create an unforgettable guest experience at Freight Island.
- Company: Freight Island, Newcastle's vibrant food market blending culture, food, and entertainment.
- Benefits: Earn £12.75 per hour with flexible shifts and a fun work environment.
- Other info: Weekend availability required; great opportunity for personal growth and teamwork.
- Why this job: Be part of a dynamic team in a unique urban oasis that celebrates local talent.
- Qualifications: Experience in fast-paced environments and a positive, can-do attitude.
The predicted salary is between 25000 - 25000 € per year.
Welcome to Newcastle’s Newest Neighbourhood! Freight Island is one of the most exciting, forward-thinking and disruptive food markets in the world. It’s a game changer and more importantly, it has soul. Established in Manchester, Freight Island is bringing an exciting mix of culture, food, drinks and music to Newcastle. An island above the city, and blurring the lines between a food hall and a festival, Freight’s unique set up reflects the time, the demographic and the city. An urban oasis where guests can enjoy delicious food, great drinks and live entertainment.
Our Floor Team play an essential part in our guest’s journey, keeping the service smooth, the tables looking amazing and working hard to create a vibrant and welcoming atmosphere where our guests can enjoy the Freight Island experience. You will report into the Floor Supervisors/Floor Managers on duty and will be allocated sections of the venue to maintain. You will be a presence for our guests throughout your shift. You MUST have weekend availability to be considered.
Key responsibilities will include (but are not limited to):
- Setting up the venue prior to opening, helping the host team to ensure booked tables are clean, set and ready.
- Collecting glasses, clearing tables and cleaning up spills.
- Keeping tables free of empties and rubbish, clearing finished meals.
- Wiping down tables for the next customers and working with the host team to make sure all reserved tables are reset and ready for the next booking.
- Keeping the venue clean and tidy, making sure there is no litter on the floor.
- Keeping customer’s tables clean and clear of any rubbish or unwanted items at all times.
- Emptying ashtrays and ensuring there are plenty for guests.
- Assisting guests with any queries, or finding a host to help them where necessary.
- Handling all guest questions and requests effectively and reporting any issues to management.
- Ensuring everyone is having a great Freight Island experience!
- Assisting the other staff and supervisors when required - this can be at the start of shift helping to set the venue up, helping out in our back of house areas when needed, serving food or drinks at our private hire events or closing the venue down in the evening.
- Checking the servers section plan, table plan and ensuring tables are set accordingly (chairs neatly pushed under, matching furniture, QR codes on tables).
- Having full knowledge of the site including floor plans, directions, opening times, menus, events and contact information for the unit site, directors and traders.
- Changing the bins and taking them out to the store.
- Light cleaning duties of the staff areas.
- Following licensing, H&S and any security specifics.
- Challenge 25.
What you’ll need:
- Experience working in a fast-paced busy environment.
- An infectious smile and outgoing personality to create a great buzz and customer experience.
- A can-do attitude and calm head when it gets busy.
- Initiative and proactivity to complete the required daily tasks.
- Able to work well under pressure.
- Excellent problem-solving skills - adaptable and flexible.
- Someone who takes pride in themselves and their work.
- Excellent time keeping skills.
- Ability to carry furniture, move heavy bins and be involved in more physical tasks that may arise.
- Willingness to work outside.
- Good English (spoken and comprehension).
Floor Team in Newcastle employer: Freight Island
Freight Island Newcastle is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member plays a vital role in creating memorable experiences for our guests. With competitive pay, opportunities for personal growth, and a dynamic environment that blends food, culture, and entertainment, employees can thrive while being part of something truly unique in the heart of Newcastle. Join us to be part of a passionate team dedicated to delivering outstanding service and making every day at Freight Island an unforgettable adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Team in Newcastle
✨Tip Number 1
Get to know the venue! Before your interview, pop by Freight Island and soak up the atmosphere. Familiarise yourself with the layout, the vibe, and even chat with some staff if you can. This shows us you're genuinely interested and ready to jump in!
✨Tip Number 2
Show off your personality! When you meet us, let your infectious smile and outgoing nature shine through. We want to see how you interact with others, so be friendly and engaging. Remember, we’re all about creating a vibrant atmosphere!
✨Tip Number 3
Be prepared for a fast-paced environment! Share examples from your past experiences where you've thrived under pressure. We love candidates who can keep their cool and tackle challenges head-on, so don’t hold back on those stories!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your availability, especially for weekends, as that’s a must for us. We can’t wait to see your application and hopefully welcome you to the team!
We think you need these skills to ace Floor Team in Newcastle
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your infectious smile and outgoing nature in your words. Make it engaging and fun, just like the vibe at Freight Island.
Tailor Your Application:Make sure to tailor your application to the Floor Team role. Highlight any experience you have in fast-paced environments and how you’ve created great customer experiences in the past. We love seeing how you can fit into our unique atmosphere!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if needed to make it easy for us to read through your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the Freight Island family!
How to prepare for a job interview at Freight Island
✨Know the Venue Inside Out
Before your interview, take some time to research Freight Island. Familiarise yourself with its unique vibe, the types of food and drinks offered, and any upcoming events. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your People Skills
As a Floor Team member, you'll be interacting with guests constantly. During the interview, highlight your experience in customer service and share specific examples of how you've created a positive atmosphere in previous roles. A friendly smile and an engaging personality can go a long way!
✨Demonstrate Your Ability to Handle Pressure
Working in a busy environment like Freight Island means things can get hectic. Be prepared to discuss times when you've successfully managed stress or multitasked. Use examples that showcase your calmness under pressure and your proactive approach to problem-solving.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical shift looks like, or how they handle busy periods. This not only shows your enthusiasm for the role but also helps you gauge if it's the right fit for you.
