Marketing & Business Support Coordinator

Freight Investor Services (FIS) is a leading global brokerage of freight and commodities. We are the world’s largest broker on dry freight futures, and have a strong presence across the bulk commodities, metals, and energy markets. We were the first brokerage to trade in the cleared market on iron ore and later coking coal futures, and we maintain a strong position in broking steel futures on all exchanges, as well as fuel oil, base metals, fertilisers, and tanker freight. We are proud of our innovative ethos, having been first mover on a number of products, most recently on the cobalt and air freight futures markets. Not only do we provide excellent brokerage services, but also data services via our App, FIS Live, and other data services, as well as education to help those entering new markets.

We have expanded via our network of trading associates and branch offices to offer coverage of derivative and physical shipping markets in London, New York, Houston, Dubai, Mumbai, Athens, Copenhagen, Geneva, Singapore, and Shanghai. Through our global network, FIS offers full brokerage services, trade execution, and in-depth market intelligence and data for freight and commodities, as well as providing physical ship and cargo services. Our expertise in managing credit and counterparty risk provides a vital competitive advantage while enabling clients to trade with confidence.

We're looking for a Marketing & Business Support Coordinator who knows how to pair creative, relationship-driven work with key marketing and organising activities. You'll own event strategy, planning, and execution, along with supporting marketing campaigns and key activities and processes within our HQ London office. We are looking for a positive and proactive individual who enjoys getting stuck into a broad range of activities across multiple international teams.

Responsibilities

• Assist in planning, coordinating, and executing company events (conferences, trade shows, webinars, internal and educational events)
• Manage vendor and venue relationships, marketing channels, and office materials
• Help action marketing and promotional campaigns that support event promotion and business generation
• Create engaging content across social media platforms; draft copy for website updates, newsletters, and marketing materials
• Build and maintain event timelines, run-of-show documents, and post-event reports
• Collaborate with sales, marketing, and leadership to align events, promotional materials, and socials with business goals
• Assist staff and senior management with travel arrangements and key events and client management for each of the broking teams
• Provide general office support where required including restocking office supplies, kitchen essentials, and stationery
• Event support from one-on-one client meetings to large scale company sponsored events
• Help collaborate business support across 7 global offices
• Assist the company with general administrative support and other ad hoc tasks as required

Training

Maintain own Continued Professional Development (CPD)

Requirements

• Experience in marketing, events, client relationship management or a related field
• Excellent interpersonal and people skills
• Strong project management and organisational skills
• Comfortable using AI tools (e.g., Claude, ChatGPT) as part of daily workflow
• Experience Managing Social Media Or Other Content Channels
• Excellent written and verbal communication
• Calm under pressure and comfortable in the limelight
• A collaborative, proactive and resourceful problem-solver

Benefits

• Competitive salary and discretionary bonus
• Learning & Development / CPD opportunities
• Pension scheme
• Gym membership
• Employee Assistance Programme
• Private healthcare and life assurance scheme
• 25 days holiday
• Season ticket travel loan
• Cycle to work scheme
• Electric Vehicle Scheme