Systems Analysis Engineer in City of London

We have an exciting opportunity for an Infrastructure & Support Engineer with a strong interest and passion in infrastructure, networking and cloud technologies to join our London-based technology team. Technology is critical to the business, and the successful candidate will play an important role in ensuring systems, connectivity and user environments are reliable, secure and responsive to the needs of the front and back office. The position combines hands-on user support with exposure to core infrastructure, providing the opportunity to develop practical experience across Windows environments, Azure cloud services, networking and cyber security practices. You will be proactive and someone who enjoys solving problems, supporting users in a demanding environment and building deeper expertise in infrastructure, network and cloud technologies.

Requirements

• Provide first and second line technical support for the London office, managing and prioritising incidents through the service desk.
• Deliver remote support and operational coverage for branch offices when required.
• Troubleshoot, maintain and support office hardware and software including desktops, laptops, servers, printers, security cameras, door access systems, networking equipment, Windows client and server OS, Office 365, and other standard business applications.
• Resolve technical faults, escalating to external infrastructure providers, application vendors, and developers when necessary.
• Maintain office IT equipment, cabling, and physical infrastructure to agreed standards and safety requirements.
• Manage software licensing procurement and compliance for London and branch offices.
• Maintain accurate IT documentation, including user guides, asset inventories, policies, and ticket records within the company ticketing system.

Infrastructure, Security, and Continuity:

• Support administration and maintenance of Windows Server, Office 365, Azure, Active Directory/Azure AD/Intune/Entra and virtualisation platforms (VMware/Hyper V).
• Manage and support Mobile Device Management (MDM) platforms for mobile phones, tablets, and corporate devices, ensuring secure configuration, compliance, and lifecycle management.
• Managing and supporting telephony platforms, call recording systems, mobile devices, and related networking and software components.
• Assist with monitoring and management of security and operational tools such as Microsoft Defender, Darktrace and NinjaRMM.
• Ensure implementation and ongoing compliance with security policies, backup and retention policies, and ITIL-aligned operational processes.
• Contribute to annual Business Continuity testing and ensure readiness of supporting systems.
• Research, evaluate, and test new technologies, applications, and system enhancements prior to rollout.
• Maintain awareness of emerging IT and cybersecurity threats, trends, and best practices.

Collaboration and Stakeholder Engagement:

• Work closely with the Team to implement strategic plans and ensure transparent progress updates.
• Collaborate with functional teams to identify recurring issues and contribute to long term solutions.
• Build strong working relationships with internal stakeholders, external vendors, and service providers.
• Ensure full operational support coverage by working collaboratively with IT colleagues.

Training:

• Maintain own Continued Professional Development (CPD).

Key Competencies:

• Strong working knowledge of Windows client and server operating systems and the Office 365 suite.
• Competent understanding of Active Directory/Azure AD administration.
• Experience supporting telephony systems.
• Familiarity with security monitoring tools and endpoint/server monitoring platforms.
• Working knowledge of Office 365/Azure administration and Windows Server management.
• Experience with virtualisation platforms such as VMware or Hyper-V.
• Experience with Mobile Device Management (MDM) platforms for iOS/Android devices, including enrolment, compliance, security policies, and lifecycle management.
• Foundational understanding of networking technologies, including switches, firewalls, wireless access points, VLANs, routing principles, and holistic network configuration.
• Awareness of cyber security principles, including threat detection, access control, vulnerability management, secure configuration, and data protection requirements.

Key Skills:

• Strong problem-solving skills with the ability to prioritise and manage multiple tasks.
• Strong interest in infrastructure, networking and cloud platforms.
• Clear communicator who can work effectively with both technical and non-technical stakeholders.
• Proactive, detail oriented, and committed to maintaining high operational standards.
• Keen interest in emerging technologies and continuous improvement, a proactive approach with a strong work ethic and desire to learn.

Benefits:

• Competitive salary and discretionary bonus.
• Learning & Development / CPD opportunities.
• Pension scheme.
• Gym membership.
• Employee Assistance Programme.
• Private healthcare and life assurance scheme.
• 25 days holiday.
• Season ticket travel loan.
• Cycle to work scheme.
• Electric Vehicle Scheme.