Customer Service Supervisor in Bowburn

Location: Bowburn, County Durham

Salary: £30,000 – £32,000 per annum (DOE)

Hours: Monday to Friday, 08:30 – 17:00

Freight Force Recruitment are working in partnership with a family-run logistics, warehousing, and distribution business delivering trusted transport solutions across the UK and Europe since 1995. With a strong reputation built on reliability, customer care, and operational excellence, our client continues to grow across its home delivery, fulfilment, and general haulage operations.

We are seeking an ambitious and commercially aware Customer Service Supervisor to play a key role in the continued development of our customer service function. This is an excellent opportunity for an experienced customer service professional who is looking to progress into a leadership position and help shape the future of customer support within a fast-paced logistics environment.

The successful candidate will initially join the business with responsibility for supporting and improving customer service operations across both the home delivery and general haulage departments. With full support from management, the role will evolve into a Customer Service Manager position focused on establishing a dedicated customer service team, implementing efficient systems and processes, and driving service standards across the business.

• Act as the main point of contact for customer enquiries across home delivery and general haulage operations.
• Manage customer communication relating to deliveries, collections, service updates, delays, and operational issues.
• Build and maintain strong professional relationships with customers, suppliers, drivers, and internal departments.
• Investigate and resolve customer complaints efficiently and professionally, ensuring excellent service recovery.
• Work closely with the transport, warehouse, and operations teams to ensure smooth communication and service delivery.
• Assist in the implementation and development of customer service procedures, reporting systems, and performance monitoring.
• Support management in building and developing a dedicated customer service team as the department grows.
• Identify opportunities to improve operational efficiency, customer satisfaction, and internal processes.
• Monitor service levels and maintain accurate customer records and administration.
• Produce reports and updates for senior management regarding customer service performance and ongoing improvements.

• Previous experience within a customer service, transport, logistics, or supply chain environment is preferred.
• Strong communication and interpersonal skills with the ability to manage customer relationships professionally.
• Organised and proactive with the ability to work effectively in a fast-paced operational environment.
• Confident problem solver with strong attention to detail and decision-making ability.
• Good IT skills including Microsoft Office and experience using transport management or customer service systems would be advantageous.
• Ability to work collaboratively across multiple departments and manage priorities effectively.
• Ambitious and motivated individual looking to progress into a long-term supervisory and leadership role.

• Clear progression pathway into a senior Customer Service Supervisor position with increased salary potential.
• Opportunity to play a key role in building and shaping a growing customer service department.
• Supportive management team within a well-established family-run logistics business.
• Long-term career development opportunities within a growing organisation.
• 20 days holiday plus statutory holidays.

If you're a motivated and forward-thinking individual who is eager to develop their career within a growing logistics business and play a key role in shaping the future of our customer service operation, then we encourage you to apply today with an up to date CV for consideration.