IT Operations Engineer in London

About Freetrade

Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in.

This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers.

The Opportunity

At Freetrade, we're on a mission to make investing accessible to everyone. To do that, our people need to be connected, equipped, and able to do their best work without friction. That's where you come in. As an IT Operations Engineer, you'll be the backbone of our internal operations, owning the infrastructure, tools, and systems that keep Freetrade running. From an employee's first day to their last, you'll ensure they have everything they need to operate seamlessly and securely. You'll shape how we scale our IT operations, drive automation, and raise the bar on security and reliability as we grow.

If you're someone who takes pride in building things that just work, and wants to see the direct impact of their work across the entire company, this role is for you.

Key Responsibilities

• Triage, prioritise, and resolve day-to-day IT support requests, ensuring timely and effective solutions for end users.
• Manage identity and access management across the employee lifecycle, including provisioning, deprovisioning, access reviews, and RBAC implementation.
• Enforce security best practices across the environment, including patch management, device security policies, and compliance with corporate security and privacy standards.
• Support and continuously improve employee onboarding and off-boarding processes in collaboration with the People and Finance teams.
• Manage the full hardware asset lifecycle, including laptops, mobile devices, printers, IoT, and CCTV, maintaining accurate asset inventory at all times.
• Administer and support cloud collaboration tools including Google Workspace, Slack, and Jira, ensuring reliability and optimal configuration.
• Provide office and site support across meeting rooms, AV systems including Zoom Rooms, printers, scanners, and connected devices.
• Identify and automate manual workflows to improve operational efficiency and reduce toil.
• Develop and deliver tailored training and self-service resources to improve employee autonomy and reduce repeat support requests.
• Engage and manage relationships with key IT suppliers and contractors to ensure service quality and value.

What You Bring

• You have 5 years of experience in IT administration, operations and support space.
• You thrive in a hybrid environment and are comfortable being in the office three days a week.
• You have hands-on experience supporting a growing fleet of Mac devices.
• You are comfortable with the asset lifecycle process from procurement to decommissioning.
• You have the ability to balance customer support and project management.
• You have experience within modern IT environments with technical familiarity of tools such as Google Workspace, OKTA, JAMF, Jira, GCP.
• You have a strong desire to improve processes and ‘automate everything’.
• You're confident engaging with all levels of stakeholders and comfortable giving candid opinions.

Professional Qualifications and Experience

• Minimum of 5 years of professional experience in IT administration, operations, and technical support.
• Demonstrated proficiency in supporting and managing an expanding fleet of macOS devices, including patch management and keeping systems current with security and software updates.
• Comprehensive understanding of the IT asset lifecycle, encompassing procurement through to secure decommissioning.
• Proven capacity to manage competing priorities between direct customer support and long-term project initiatives.
• Technical expertise in modern IT ecosystems, with specific experience utilising Google Workspace, Okta, Jamf, Jira, and GCP.
• Solid understanding of network fundamentals, including VPN, ZTNA, and basic network management practices in a corporate environment.
• Experience managing access provisioning and deprovisioning across the full employee lifecycle, including onboarding and off-boarding workflows.
• Working knowledge of security and privacy best practices within workplace and corporate environments, including endpoint protection, data handling policies, and compliance requirements.

Core Competencies for Success

• Collaboration and Communication: Demonstrates clear and professional communication when engaging with cross-functional teams and diverse stakeholders.
• Initiative and Autonomy: Operates as a self-directed professional with the capacity to identify and remediate security vulnerabilities proactively.
• Adaptability: Maintains composure and effectiveness in dynamic, high-growth environments characterised by complex challenges.
• Accountability: Assumes full responsibility for assigned domains, ensuring the ongoing integrity and quality of the IT infrastructure.
• Analytical Problem Solving: Capable of developing sophisticated solutions to address contemporary security requirements.
• Feedback: Actively gives and receives feedback, and continuously works to improve self-awareness and technical skills.

Join Us

If you are an experienced IT professional eager to join the Freetrade team and support our mission to make investing accessible to everyone, we would love to hear from you. At Freetrade, we value proactive individuals who dive deep into technical territories to fight emerging threats and empower our growth through robust infrastructure.

Benefits & Logistics

Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade.

Here’s what’s on offer in 2026:

• Hybrid working culture: We’re operating in a hybrid model: 3-days in-office / 2-days from home.
• Flexibility for those who need it: We have a hybrid working model, but life happens. If you need flexibility let's talk about it, whether you're a parent or have other care responsibilities.

Values: At Freetrade we live and breathe our values: Honesty, Focus and Grit. Expect to be asked about these in your interview!

Benefits In London:

• Competitive salary – carefully benchmarked.
• Holidays – 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade.
• Enhanced pension – We’ll match your contributions up to 7%.
• Group Life Insurance – Protect your loved ones with coverage at 5x your salary.
• Private Health Insurance - Access to high quality medical care, mental health support, dental and vision plans.
• Bonus Scheme - Bonuses are linked to both company success and your individual impact.
• Income Protection Cover – Comprehensive coverage, ensuring financial stability in the event of illness or injury.
• Enhanced parental leave – Time off when it matters most.
• Learning & Development – We fund industry qualifications so you can grow as a financial services professional.
• Cycle to Work scheme – Get a high quality bike and gear through our salary sacrifice scheme.
• Paid Sick Leave – Receive 10 days of fully paid sick leave each calendar year.

We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you.