Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer complaints and ensure compliance with regulatory standards.
- Company: Dynamic financial services firm based in London.
- Benefits: Hybrid work model, competitive benefits package, and career development opportunities.
- Why this job: Join a team that values your communication skills and expertise in complaints handling.
- Qualifications: Minimum 3 years of experience in complaints handling within a regulated industry.
- Other info: Opportunity to work with the Financial Ombudsman Service and grow your career.
The predicted salary is between 36000 - 60000 £ per year.
A financial services firm in London is seeking a Complaints Specialist to manage customer complaints and ensure compliance with regulatory standards. The role requires a minimum of 3 years of experience in complaints handling within a regulated industry. Candidates should possess exceptional communication skills and be familiar with the Financial Ombudsman Service. This position operates in a hybrid model with in-office and remote work options, and offers a competitive benefits package.
Hybrid Financial Complaints Specialist in London employer: Freetrade
Contact Detail:
Freetrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Financial Complaints Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Complaints Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the Financial Ombudsman Service. We want you to be able to discuss how you’ve handled complaints in the past and how you ensure compliance with regulatory standards. Practice makes perfect!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Hybrid Financial Complaints Specialist position. Plus, it gives us a chance to see your application first-hand and get you one step closer to landing that job!
We think you need these skills to ace Hybrid Financial Complaints Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling, especially within regulated industries. We want to see how your skills align with the role of a Complaints Specialist.
Showcase Communication Skills: Since exceptional communication is key for this role, include examples of how you've effectively managed customer complaints. We love seeing real-life scenarios that demonstrate your abilities!
Familiarity with Regulations: Mention your knowledge of the Financial Ombudsman Service and any relevant regulatory standards. This shows us you’re not just experienced but also well-versed in the compliance side of things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Freetrade
✨Know Your Complaints Handling
Make sure you brush up on your complaints handling experience. Be ready to discuss specific cases where you successfully resolved customer issues, especially in a regulated environment. This will show that you understand the nuances of the role and can handle similar situations.
✨Familiarise Yourself with Regulations
Since compliance is key in this role, take some time to review relevant regulations and standards, particularly those related to the Financial Ombudsman Service. Being able to reference these during your interview will demonstrate your commitment to compliance and your understanding of the industry.
✨Showcase Your Communication Skills
Exceptional communication skills are a must for this position. Prepare examples that highlight how you've effectively communicated with customers, colleagues, or stakeholders in the past. Practising clear and concise responses will help you convey your points more effectively during the interview.
✨Embrace the Hybrid Model
Since this role offers a hybrid working model, be prepared to discuss how you manage your time and productivity in both remote and in-office settings. Share any experiences you have with balancing these environments, as it shows you're adaptable and ready for the flexibility this job offers.
