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- Tasks: Administer and enhance our ServiceNow platform while collaborating with diverse teams.
- Company: Join Freeths, a dynamic and inclusive legal services firm.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Shape the future of our ServiceNow landscape and make a real impact.
- Qualifications: Experience with ServiceNow administration and development is essential.
- Other info: Be part of a collaborative team that values communication and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly motivated and experienced ServiceNow Platform Specialist to join our growing team. This pivotal role will be responsible for the administration, configuration, development, and ongoing support of our ServiceNow platform. The successful candidate will be our internal subject matter expert, driving the successful implementation and maintenance of our new Legal Services module, while also providing expert support and continuous improvement for our existing IT Service Management (ITSM) module and customisations. This is a unique opportunity for a proactive individual to shape our ServiceNow landscape and function as the primary "go-to" person for all platform-related matters.
Key Responsibilities
- Administer and maintain the ServiceNow platform, ensuring optimal performance, security, and availability. This includes managing user accounts, roles, groups, and access controls.
- Lead the implementation, configuration, and ongoing maintenance of the ServiceNow Legal Service Delivery module, collaborating closely with our key stakeholders.
- Provide expert support, configuration, and continuous improvement for existing modules.
- Design, develop, and implement solutions within ServiceNow, including workflows, forms, reports, dashboards, service portals, and integrations with other systems.
- Collaborate effectively with business stakeholders (Legal, Admin Support, IT, HR, Finance) to gather requirements, translate business needs into technical solutions, and ensure alignment with organisational objectives.
- Perform system upgrades, patches, and regular health checks to ensure the platform remains current, secure, and efficient.
- Develop and maintain comprehensive technical documentation, including system configurations, processes, and user guides. Provide training and support to end-users and other administrators as required.
- Monitor platform performance, troubleshoot issues, and identify opportunities for process automation and platform optimisation.
- Stay current with ServiceNow best practices, new features, releases, and industry trends to ensure the organisation leverages the platform's full potential.
Skills And Experience
- Proven experience as a ServiceNow Administrator and Developer.
- Strong understanding of the ServiceNow platform architecture and its various modules.
- Demonstrable experience with ServiceNow ITSM module.
- Preferably (but not essential) experience with or a strong understanding of the ServiceNow Legal Service Delivery module.
- Proficiency in configuring and customising ServiceNow, including UI Policies, Client Scripts, Business Rules, Script Includes: Access Control Lists (ACLs), Workflows, Flow Designer, and Service Portal widgets.
- Experience with JavaScript and HTML.
- Knowledge of integrations and data imports/exports.
- Experience with reporting and performance analytics within ServiceNow.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Strong communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Proactive, self-starter with a strong sense of ownership and accountability.
- Experience in stakeholder management and requirements gathering.
Qualifications/Certifications
- ServiceNow Certified System Administrator (CSA) is essential.
- ServiceNow Certified Application Developer (CAD) is highly desirable.
- Additional certifications in ITSM or Legal Service Delivery are a significant advantage, but not essential.
Smart. Bold. Together. We Are Freeths. Become part of the team at Freeths. Do we sound like a match? If you’re someone who cares deeply, communicates openly and collaborates effectively, then we’d love to have you join our diverse, inclusive team.
ServiceNow Platform Specialist in Nottingham employer: Freeths
Contact Detail:
Freeths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Specialist in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to ServiceNow. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Show off your skills! If you’ve worked on any cool ServiceNow projects, be ready to discuss them in detail. Bring along examples of your work or even a portfolio if it’s relevant. It’ll make you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows you’re genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace ServiceNow Platform Specialist in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your ServiceNow expertise and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ServiceNow Platform Specialist role. Share specific examples of your past experiences that align with our needs, and don’t forget to show your enthusiasm for joining us at StudySmarter.
Showcase Your Technical Skills: Since this role requires a strong understanding of ServiceNow, make sure to detail your technical skills clearly. Mention your experience with ITSM modules, configurations, and any certifications you hold. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Freeths
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the platform's architecture, especially the ITSM and Legal Service Delivery modules. Be ready to discuss your past experiences and how you've tackled challenges in these areas.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've solved problems or improved processes using ServiceNow. Think about times when you automated tasks or enhanced user experience. This will demonstrate your analytical skills and proactive approach.
✨Communicate Like a Pro
Since you'll be working with various stakeholders, practice explaining technical concepts in simple terms. During the interview, focus on your communication style and ensure you can convey your ideas clearly to non-technical folks.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions ready about the company's use of ServiceNow or their future plans for the platform. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
